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Your say: Beyond Blue Support Service recorded messaging update

31 May 2020
Who can take part
Time required
10 -15 minutes

Activity Detail

We're updating the recorded messages people hear when they call the Beyond Blue Support Service and we want your feedback! We want to understand whether the new recordings are clear and easy to follow. 

If you feel upset at any stage during or after listening to the recordings, we encourage you to stop the recordings and visit Beyond Blue's get immediate support page for ways to get support.

Activity Results

This activity has now closed.


We received nine responses to the activity. All responses were sent to the Support Services team to guide their updates to the messages people hear when they call the Beyond Blue Support Service. 

All feedback was taken into consideration and the main changes that were made based on the feedback we received from the community include:

  • A reduction in the overall length of the messages.
  • An increase in the warmth of the messages.

Updates are now live.

If you have any questions about this activity, please email

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