NewAccess Defence

The Australian Government's Department of Defence launched the Defence Mental Health and Wellbeing Strategy 2018-2023 in October 2017. The strategy focuses on increasing awareness and decreasing stigma around mental health across the organisation and improving support for all Defence personnel with mental health issues.

To support the Strategy, Defence has engaged with Beyond Blue to commission the NewAccess Defence service for all its employees.

Please note

NewAccess Defence service is only available to current employees of the Department of Defence (full and part-time Australian Defence Force and Australian Public Service personnel). 

About NewAccess Defence

NewAccess Defence has been developed by Beyond Blue to provide free and confidential support to help you tackle day-to-day pressures.

If any of the following is causing you to feel unhappy, moody, angry or unable to concentrate or sleep, NewAccess Defence supports you in setting practical goals that will get you back on track:

  • work stress or uncertainty
  • post deployment reintegration
  • change in living arrangements
  • new parent worries
  • family problems
  • health concerns or uncertainty
  • long-term isolation or loneliness
  • financial worries.

Contact a NewAccess Defence coach  

NewAccess is a free and confidential service that provides six free sessions with a specifically trained NewAccess Defence Coach. At your first appointment, your Coach will complete an initial assessment with you and develop a program tailored to your needs.

Coaches are also well connected in the community and can link you with relevant support groups to address employment, financial, education, housing and/or other concerns.

The service is provided to all Defence personnel Australia wide, and to those serving internationally. Coaches are accessible over the phone and various video-conferencing methods, whichever is most convenient for you.

NewAccess is not a crisis service. If you feel you require immediate support or advice, please call the Beyond Blue Support Service 24/7 on 1300 22 4636. If it’s an emergency, or you’re at immediate risk of harm to yourself or others, please call 000.

Enquire here

*indicates mandatory field

Find out more

For more general information visit NewAccess Frequently Asked Questions


To speak to a NewAccess Defence Coach in more detail, please email NewAccess Defence, or call 1300 898 615.


To provide feedback, please contact us. We take complaints seriously and aim to resolve them quickly and fairly. Please contact us via email or phone 1300 898 615 between 9am and 5pm (AEST), Monday to Friday to discuss your complaint.

I found the world’s best wingman. I felt that he [NewAccess coach] had my back. In the beginning I felt that I could barely get through each day waiting for our next appointment. But like all good wingmen, he did not make me dependent, he just let me know he was there, gave me a couple of nudges in the right direction, and flew beside me.

– NewAccess Participant


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