Hi Tayla. 😺
I am appalled a Psychiatrist would treat any patient, under any circumstances, so unprofessionally.
You have the right to question the amount you were charged. Obviousl, you were charged more than you expected. Past records would show that, too. Indeed, talk to Medicare, contact the telehealth service, (& tell them how the Psychiatrist hung up on you when you tried to talk to him about it), & your GP ought to be able to help you, too.
An important question for you is, do you want to try to work with this Psychiatrist into the future?
I note, you are using a telehealth service. I haven't used one, so please forgive me if I don'tget this right. I understand, you go online, to the telehealth service & search for a Psychiatrist? Do you still need a referal from your GP to see the Psychiatrist you choose? Does the telhealth service have other Psychiatrists you could see?
Whether or not you see any Psychiatrist is your choice. If you want to keep seeing them, I think you can show what your choice is by making another appointment yourself. If you try, & they refuse, well... not a Psychiatrist for you, eh?
I hope the problems can be worked out, so you wouldn't have to think about finding another Psychiatrist. Even if you can sort this out, how much of your trust in them has been lost? I know how much it takes to trust someone, such as a Psychiatrist, & how much it hurts to have that trust betrayed. I've had that happen to me. I'm so sorry this has happened to you.
* the telehealth service,
* your GP,
* & I'd even consider writing a letter, on paper, (if you have a mailing address for their physical practice), which sticks to the facts, & including a copy of the bill. & asking them to explain or amend the bill.
* If possible, I'd, calmly as I could, tell them how I felt to have them hang up on me. That's more important, I think, than hearing them excuse their behaviour, or give what might sound like a meaningless apology.
* Or, there's always the daunting step towards making an official complaint. Just try googling something like, 'make an official complaint about a psychiatrist Vic Australia' . I think doing that you will be able to find out more about this option.
I hope next time, we talk something lighter. 😸
Or let you vent, uninterrupted? & we can chat elsewhere.