FAQ

Find answers to some of the more frequently asked questions on the Forums.

Forums guidelines

Our guidelines keep the Forums a safe place for people to share and learn information.

The forum FAQ thread

Sophie_M
Moderator
Moderator
Hi everyone, we're opening this thread to collate answers to some of the more frequently asked questions on the forums. If you have questions, you can add them to this thread and we will periodically update this original post to make things as neat as possible.

How do I start a new thread?
At the top of each section is a blue "new thread" button. Clicking on this will open a dialog box for you to start a new thread.  You need to be registered as a member and logged in to see this button and post.  You can start new threads in any section, except for the Long Term Support Over The Journey section, where the new thread button has been disabled.  Please also read through our tips for writing threads here.  

new-thread 

How do I reply to an existing thread?
At the top of each thread is a pink "post a reply" button.  If your post is approved, it will appear on the thread in the order in which it was received (not the time it was approved). 

post-a-reply

There are also reply buttons underneath each individual post in the thread.  If you reply using this option, your reply will appear with a note at the top saying your post is "in reply to" that member.  

in-reply-to

How do I find my threads?
You can find all the threads you have started, or posted in, by using the My Threads tab.  This is accessible from the front page of the forums, at www.beyondblue.org.au/forums

my-threads

How long does a post take to clear moderation?
If you’re posting during business hours, it shouldn’t take longer than a couple of hours. Outside of business hours, it may take up to 12 hours. Please see our detailed post on how the forums are moderated for further information. Moderation of individual posts is not a topic for forum discussion, if you have concerns about how your posts are being moderated, please contact our team offline by email. With the time lag created by moderation, our forums are not suited to real-time, immediate conversations. If you are distressed and looking for immediate support, please use one of our support service channels.

How do I change my display name?

Please get in touch with our team offline. On an anonymous forum like this, your display name is your key means of identification, so we advise against frequent changes of name as this can be confusing for the community when trying to support you.

Can I choose a display name that's the same as ones I use on other forums or social media channels?
We strongly advise that you don't.  Our forums are public and all pages are indexed by Google.  Putting your display name into a Google search will bring up your forum posts, and if you are active in other online spaces with the same name, these will also come up, allowing your activity to be tracked.  If you wish to retain your anonymity, then choose a name that is unique to this forum and not traceable to other websites or social media channels.

How do I delete my account?
Please get in touch with our team offline. When your account is deleted, any posts made prior to deletion remain on the forum. Your avatar is removed from the posts and your display name changed to "Guest".  Due to the volume of posts, we will not be able to remove your display name from posts made by others in replies to you.  

Why do my posts remain online after my account gets deleted?
When you post, you're entering a conversation with our community in which multiple people have a stake besides yourself. Our members and volunteers spend a lot of time composing replies. There is also a much wider audience (100,000+ per month) that gets a lot out of reading what has been written, often several years after the original thread has been posted. It's not fair to ask the community for support, then ask to have it removed once you've read it so others can't also benefit. We ask users to exercise discretion when posting here - think about the level of detail you are sharing, and think also about who might know you are posting here.

Why has no one answered my post?  I must not be worth the effort.
Most posts get answered by the community within 24 hours, but sometimes they slip the net.  Please try not to take this personally, the forums can be a very busy space.  Some days are slower than others, and some topics hit home with people more than others. The amount of replies received will always vary from day to day.  Our community also operates on the principle of 'give support to receive support' - you are more likely to receive replies if you get involved with the community, respond and talk to members on existing threads, in addition to starting a thread of your own.

How do I add an avatar (picture)?
Navigate to My Profile > My Account at the top of the page.  It's on the top right in the desktop view, and can be revealed by clicking the icon next to the home button in the mobile view.  You will asked to re-enter your username and password for security reasons.  Once inside, you will find a link to upload or change a profile picture.  Pictures are moderated in the same way your written content is, so changes will not appear straightaway.  Be mindful of our community rules when choosing an image, particularly dark or disturbing images that may impact on others who will have to view it every time they see your posts.  Face pics are personally identifying and will not be approved.

Do I have to create my own thread?
If you are seeking support for your own personal issues, it is best to create your own thread.  Replying in others' threads to detail your own problems without providing words of support for the original poster is seen as hijacking.  We also ask members to keep to one personal thread for support rather than starting up new threads.  

Can I have more than one personal thread?
We ask members to keep to one thread for support if the issues are substantially the same.  It makes it really difficult for the community to provide support for you if they don't have the full story.  As we don't currently have the ability to merge threads, moderators will lock threads that are a continuation/duplication of existing threads and refer members back to posting in the original.

What will happen if I create a thread in the wrong section? 
Our moderators periodically move threads to appropriate sections.  If you wish to have a thread moved, you can report your post to the moderators.  Posting another thread on the same topic in a different section is known as cross-posting - moderators will lock or remove these duplicate threads.

Am I allowed to join the conversation on any thread? How do I know where I'm welcome?
The forums are a group discussion space, there are no private conversations here.  You are welcome to take part in any discussions provided you are mindful of our community rules.  Those wishing to post in the Multicultural Experiences or Sexuality and Gender Identity section should read the guide posts pinned at the top of those sections before contributing.

What if I want to write a very long post because of the circumstances of my problem, and it goes over the 2,500 character limit? Can I start another post and continue my story there?
No.  The character limit is there for a reason - posts that go on for longer than one screen, where people have to scroll in order to read, run the risk of people skimming your post and not reading it.  Starting up a completely separate thread to continue your story will just add to the confusion, and create more work for moderators in cleaning it up.  We provide guidelines for how to get the best out of the forums and have conversations here.  If your problem is genuinely too complex to describe within the limit, then the forum is probably not the best avenue for you to be seeking support - we would recommend seeing a professional offline.

I replied to someone and they haven't replied back. I'm really worried about them, can you get in touch with them?
Members are encouraged to respond here only when they feel able to, and multiple messages can place undue pressure on those who are struggling.  It's the nature of an online, anonymous space like this that members will come and go, and sometimes you won't have closure on how someone is doing. We understand this can be upsetting, so we've prepared this thread to discuss issues of looking after ourselves while supporting others. beyondblue's trained moderators often work offline (invisible to you) in the event that members are at risk of harm to themselves or others.

Some people have badges, what do they mean?
You can find out the purpose of individual badges by mousing over them, or press and hold on a mobile/touch device.  The main ones you will see are our volunteer Community Champions, blueVoices members, and staff such as the community manager or moderator.  In our Multicultural Experiences section, we have Multicultural Correspondents who have volunteered time to initiate and facilitate discussions in that area.  We also have Valued Contributors which are nominated by the community.

How do I become a community champion?
Community champions are formalised volunteer roles within the forums.  Champions act primarily to post in support of others.  To become a community champion, you will need to have been posting on the forums already for a little while (100+ quality posts), have a thorough understanding of our community rules and values, currently be in a headspace where you feel you are able to provide consistent support for others, and be able to provide us with a current Working With Children's check.  More information is available in the community champion thread here.

Can I discuss the medication I use?
We don't allow discussion of specific prescription medications or remedies.  An anonymous online forum is not a suitable place to be seeking advice on medication. Any such discussions would be anecdotal by nature, and therefore unhelpful.  General discussion on experiences with medication is allowed.  Please see Dr Kim's post on this policy for more information. 

Can I give my email address or phone number to someone on the forum?
No. This forum is an anonymous space, and for the safety of all our members we don't allow information to be shared that would facilitate offline personal contact.  This also includes sharing the details of other online channels you may be a member of.

Where can I find a doctor/psychiatrist/psychologist/support group in suburb/town/city?
This is an anonymous forum, so we can't provide recommendations for services in specific areas.  You will find links to practitioner directories in our Find a professional section, and information on support groups is available on the Black Dog Institute site here.

Where can I find friends/social groups in suburb/town/city?
As above, this is an anonymous forum where the sharing of contact details is not permitted.  The forums are not a connection service; we do, however, have lots of conversations about how you can build and improve relationships in your offline world.

When should I use the Report Post function? What happens when I use it?
If you see something that you feel is in violation of our community rules, then you can report the post. More information on this, and what happens when you report a post, is in our moderation thread.

There's a thread that no one has replied to, should I report that to moderators?
Unless you are concerned that the person may be at immediate risk of harm to themselves or others, or there is something in the post that violates our community rules, then we would ask that you don't report unanswered posts to moderators.  Posts made to our forums are there to be answered by the community - please reach out and offer words of support if you see unanswered posts.  It's worth remembering that immediate support is not available via the forums. Some days are slower than others, and some topics hit home with people more than others. The amount of replies received will always vary from day to day.  Our support service channels are available for immediate support.  

Can I return to my thread if I have been away for a time? How do I find it?
If you're returning to the forum to discuss an issue that is a continuation of a previous story, then we ask that you keep to the same thread.  You can find all threads you have started, or contributed to, by using the My Threads tab.

I had posts removed from the BB Cafe when I was trying to get support. Why?
The BB Cafe (and the BB Social Zone section) is a place to come and escape from talking about your personal worries for a while, to relax and socialise.  The discussions on our forums can be pretty heavy at times, and we created this section to give everyone some respite.  If you're wanting to talk through the more serious issues going on in your life at the moment, please start up a support thread in the appropriate section (if you don't have one already) and go from there.  If personal issues come up in discussion, it's OK to let members in the cafe know here that you have a support thread open and invite them to come and chat with you there.

I had posts removed because they were deemed to be too flirtatious.  Why won't you let people have fun?
We all like to have fun, but comments that can be taken in a sexually suggestive manner are really difficult to manage, particularly on a forum where a significant number of our members have experience of sexual assault or abuse.  We've had consistent reports telling us that generally, members find these kinds of comments uncomfortable - so best leave the cheeky comments for people you know in person offline. Please see also our guidelines for discussing relationships on the forums.

I've had an argument with someone on the forums, is it OK to talk about that on another thread?
No, we would ask that you don't do this.  All threads on the forums are publicly accessible, including to the person who you have had the argument with.  Taking your arguments into multiple threads disrupts other members' support conversations, has the effect of escalating the argument, and can be interpreted by the other member as being talked about being their back, or having other members rallied against them.  If you cannot respectfully resolve an argument with another member, you can agree to disagree, withdraw from the thread, and move on.  Members that are unable to move on from disagreements and keep trying to reignite arguments will be asked to leave the forums.  If you see any posts on the forums that you believe cross the line from disagreement to being disrespectful, report them to moderators and we will take a look.

Can I have more than one forum account?
No. Running multiple accounts on a forum is a practice known as "sockpuppeting", and in a space like this one where we take members' posts at face value to provide support, this kind of behaviour can be very distressing.  Where we discover that members are running multiple accounts, the duplicate accounts will be banned from the forum.  This rule also applies to members who have been banned from our forums and are attempting to return under a different alias.

Why do you ban people? Isn't this supposed to be a place to get support?
We take our duty of care in providing a safe environment for all forum members seriously, and this includes recognising when a member may benefit from participating in our forums and when it may be more appropriate to seek support offline.  Repeated violation of our community rules and values, causing distress to other members, ignoring feedback from our moderators around appropriate posting, or abusive remarks directed at our staff and volunteers are key reasons that will lead to a ban.  We're happy to say that bans rarely happen.  Over 80,000 members have joined the forums in the last four years, and only a few times a year do we need to ask people to leave the space.  Members that are banned from these forums are provided with referrals to alternate support services.

I'm doing a research project, can I post about it on the forums?
No.  This is a support community, designed to assist those who are reaching out to discuss personal issues that are often very difficult.  beyondblue conducts a limited number of research projects each year involving the forums, you can get in touch with us offline if you have a proposal you'd like us to look at.  Due to the volume of requests received, we are unable to assist with school projects or university assignments.

How is the information I submit on this website used?
All information held by beyondblue is subject to our Privacy Policy.  Personal information contained in your profile, such as your date of birth, postcode and email address, are not visible to the public.  However your chosen display name, avatar, and posts are visible to anyone browsing the beyondblue website, regardless of whether or not they are a member.  By posting to the beyondblue forums, you grant us a non-exclusive right to reproduce and use any material you post.  We sometimes use material from the forums as part of presentations or research projects.

Last updated: 12 June 2018

306 Replies 306

Hi Paul

Thank you for explaining the situation. You really are a gem.

Anytime Summer Rose 🙂

Great to have you 'on the air' with us

Have a nice weekend too x

Cornerstone
Community Member

Need help with using this thread, navigation is confusing for me.

How do i star a new post/thred?

when I reply to some one’s thread, how do i find it again

Hi Cornerstone,

It does take some getting used to. Sing out if this doesn't help.

The first page of this thread is helpful. Scroll down and click on the grey arrows and that will take you to the first page of this thread where a moderator Sophie has kindly included pictures to help.

If at any time you want to return to the main screen...

Scroll up to the red boxes (community rules etc) and under these it will tell you where you are currently in plain text.

Like this...

Forums / Welcome and orientation / The forum FAQ thread

If you click on the word forums it will take you back to the main screen.

The main screen reads like this...

You will find it helpful to read through the following before posting:

Community rules

Forum FAQ

How the forums are moderated

5 tips for getting the most out of the forums

Discussing medication

Below these which are in red there are three pale blue tabs which read..

All posts

New posts

My threads

If you click my threads it will take you to a list of every thread you have replied on.

There can be multiple pages to my threads, so be sure to scroll down and click next once you've written on more than 5 or so threads.

Below the three blue tabs on the main screen are a list of sections within the forums in red font. They read...

Start here:

Welcome and orientation

BB Social Zone

Mental health:

Suicidal thoughts and self-harm

Relationship and family issues

Anxiety

Depression

Young people

Staying well

Multicultural experiences

Supporting family and friends with a mental health condition (carers)

Treatments, health professionals and therapies

PTSD & Trauma

Sexuality and gender identity

To create a thread click on the section that best fits your concern. If you're not sure that's ok just go to welcome and the moderators will move your thread to the appropriate section later.

When you open a section it will read...

You will find it helpful to read through the following before posting:

Community rules
Forum FAQ
How the forums are moderated
5 tips for getting the most out of the forums
Discussing medication

Forums/ Welcome and Orientation

Feed for this forum

New thread.

The words New thread are in a blue box. Click this to create your thread.

Sounds tricky but it just takes practice. If you need help please ask.

Nat

Lila_Lostland
Community Member

Hi... I feel awkward, unwanted, a bit lost.

I opened a thread few weeks ago. Now it gone missing, I can't find it anywhere?

If it been removed for some reason by Mod's, Why?? Why I haven't got notified by it??

Another little Question.. Where do I find my Threads / my posts???

Everything is Soooo confusing here, can't find anything anywhere. At least I found this questionnaires page, but how do find my way back to this page tomorrow... To find your answer to my question?? Can you answer me that? I'm no computer expert, wasn't born a smartphone in my hand.... I'm over sixty, computer been my toy less than 5 years, I haven't got children or grandchildren to teach me. I'm not a comp. Savvy smarthead.. I want get help in these pages, support with my issues, hopefully to help others. But how can I DO IT??? When this whole thing is a HUMANGUS MESS!!!! CAN'T FIND ANYTHING ANYWHERE!!!

Sorry, I'm a bit frustrated, sounding quite demanding.. Yes I'am.. Think, how many other people need this kind of help, who just can't find anything, just like me.. Are they been left in to dark, just because this site is so MESSY at no-one cant find anything anywhere.. Can't even find my own post's... Thank God at I'm so frustrated at a moment and not depressed.

Hi Lila,

The most recent thread of yours I could fine was this one...

www.beyondblue.org.au/get-support/online-forums/depression/long-way-to-sobriety-from-antidepressants

Is that the one you're looking for?

Any threads you reply on will appear in your my threads tab once you've logged in. Keep in mind my threads can be multiple pages.

If you can't find the thread you're referring to have a check through your emails. If a thread is locked or deleted you are notified by email.

A few weeks ago there was an outage on the forums and a few threads were lost. Chris B made a post asking people to resubmit them. I'll see if I can find it.

You are always welcome here. It does take time to get used to finding your way around the forums. In time you'll find it easier.

Do you have lots of threads? Generally if you create one thread as a space for you to tell your story and ask for help you do tend to get more replies than by having many threads. It can get very hard to follow and understand if your atory is divided up.

I hope that is the right thread you were looking for.

Hi again Lila,

Hopefully you can find your way back to read this.

I wrote this earlier in this thread about how to find my threads...

The main screen reads like this...

You will find it helpful to read through the following before posting:

Community rules

Forum FAQ

How the forums are moderated

5 tips for getting the most out of the forums

Discussing medication

Below these which are in red there are three pale blue tabs which read..


All posts

New posts

My threads

If you click my threads it will take you to a list of every thread you have replied on.

I will ask the forum manager Chris if he can add screen shots to help. I understand it can be very frustrating if you aren't entirely comfortable with technology.

Hope this helps.

Nat

Hi Lila, sorry you're so frustrated with navigating the forums.  We have updated the first page of the FAQ to include screenshots directing you to where the My Threads tab is.  The My Threads tab contains all threads you have made yourself, or have posted in.  

Below is a copy of the screenshot.  Start by going back to the front page of the forums to find it, at www.beyondblue.org.au/forums

my-threads
Another way to keep track of threads you're interested in is to use the bookmark function in your browser, you can use this function to keep track of any page on the internet you want to return to later.

Moderators will email you if a thread has to be removed, or your posts edited.

We understand that finding your way around is not going to be easy if you aren't used to technology, and we don't recommend using the forums when you're in a high state of distress and needing immediate support - that's not something we can provide through this channel.  Please call 1300 22 4636 to speak with one of our professional counsellors, who are available 24 hours a day, 7 days a week.

To_
Community Member
Hi all this is all new to me and i don't know where to start