Really excited to reach out today with an update about your forums. To cut to the chase, we’re undertaking significant work to upgrade and re-design the platform to be a space that better supports you and your needs.
I’m aware there have been some announcements like this in the past, which haven’t resulted in the change you were hoping for, and we appreciate that can be very disappointing.
However, while there is always the chance that things don’t work out as planned, this time around we are confident that we’ll be able to deliver significant improvements to your online experience. This has us really excited here at Beyond Blue and we’re so happy to start sharing with you more about what we’re working on, how we’re working on it, and when you’ll be seeing changes.
What we’re working on
Simply put, we’re setting up a brand-new technology platform to power these forums. We’re working with a great technology partner, who specialise in forums, to deliver a more modern experience with improved features (many of which you have been asking for for a long long time).
In setting up this new technology, we have a lot of work to do to make it align to your needs, to make it a safe space and to make it really valuable to you. But at the end of this process, we hope to launch with a fresh, modern website which looks and feels like a warm, supportive space, and which allows you to really get the most out of your interactions here.
To say we’re excited about this, truly is an under-statement :)
How we’re working on it
We know we cannot do this without your input and feedback. Beyond getting deeply acquainted with the existing feedback you’ve provided in these forums, we’ve also set up a ‘community group’ with seven of your peers to support this project. At the moment, we’re meeting weekly to talk through a range of questions, workshop out ideas and ensure we’re really representing community need with the work we’re doing.
From this point on, we’ll be using this space in the forums to provide updates on the work that’s in play, to get your feedback and comments and really bring you along this journey.
While we know we won’t get everything right the first time with this work, we know that involving you along the way, will help create a much better outcome in the end.
Please look forward to seeing more posts (hoping to update you all weekly) in this space!
When you can expect changes
At this point, we’re hoping to deliver the new platform by the end of this year, and are working hard to reach that goal. We’ll of course be updating you along the way if that changes.
Given we’re moving to a brand new technology platform, a lot of changes will come all at once, and this could be a bit of a shock when you log-in. We’ll be doing our best to share sneak-peeks of the platform as we’re working on it, so you can see ahead of time how things are shaping up and to help smooth that transition.
Although there will be new things to learn and explore, we’re confident that the platform will provide much improved functionality and really improve your experience overall.
Interacting with this thread
We would love to hear your thoughts, feedback and questions! While we can’t respond super quickly to all questions, the aim is to send answers to any questions we’ve received weekly on Fridays - so be sure to check back in then
Next week, we’ll share some early updates on some of the new features that are coming with this platform and start talking about what we’re currently working on.
Thank you so so much for your support and we’re so happy to be finally making improvements to this space for you.