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Forums / Re-designing and upgrading the Online Forums / How can we improve the forums? Your suggestions and comments please

Topic: How can we improve the forums? Your suggestions and comments please

  1. randomx
    randomx avatar
    3349 posts
    30 July 2021 in reply to geoff

    Yeah l get the same problem but mostly the 'my threads' does me bc anything beyond the first page isn't usually getting used anymore anyway. There's been a few l'd like to check in on but then l realized if they've been back and posted, it would've showed up on my first page anyway .

    rx

    1 person found this helpful
  2. Guest_1643
    blueVoices member
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    4854 posts
    31 July 2021 in reply to geoff

    hi geoff, i second ur point!

    how would ppl feel if underneath ur username/profile, it had a link to ur thread? Like mayb the main one you use?

    I've seen other places which have that, so whn u click on someon's profile u can see threads they have created...

    i'm on the fence about it, it feels bit intrusive maybe to give evryon all tht info but it does get hrd sometimes if u want to post on someone's thread and join in the convo i have personally a trrible time finding where the thread is.

    i guess we just ask each other where to find each others threads here to solve that, but sometimes someone wll post about a discussion they'r having on their own thread and i'd like to find it and join in but have no idea how to.

    2 people found this helpful
  3. Lillylane
    Valued Contributor
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    Lillylane avatar
    369 posts
    3 August 2021

    Hi All,

    I’d love to see an easier-to-find ‘login’ button/link.

    At the moment it’s located towards the bottom of the menu, and it’s easy to miss, especially if using it on a phone.

    Thanks for the forums and to all the people who are involved.

    6 people found this helpful
  4. Katyonthehamsterwheel
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    1676 posts
    9 August 2021

    If mods are going to edit a post, can they perform member checking first? Deliberating over a post to get it just how you want (surely I’m not the only one that does this) and then having it altered to say something you wouldn’t say, or just not making sense, is uncomfortable.

    And my thanks to mods regardless. You/they do a good job of keeping the forums a safe space. Thankyou

    8 people found this helpful
  5. golden82
    golden82 avatar
    435 posts
    9 August 2021 in reply to Katyonthehamsterwheel
    Agree 1000%. It is our feelings/stories that we are vulnerable in sharing. Then to have some random person change it - is bizarre and upsetting and when it is a reply to another member it can come across weird and not make sense. It is putting words in your mouth that you did not say. Or leaving out critical points. It is one of the main reasons I think to cease using bb. I am sure we are not alone with this issue Katy. Be interesting to see what other members think about this. I agree with keeping members safe - but it seems over the top editing.
    6 people found this helpful
  6. geoff
    Life Member
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    geoff avatar
    16457 posts
    9 August 2021

    Hi Mods, I wonder whether the generic email we receive when a particular word is mentioned can be relaxed because mostly when the reply is checked by a moderator the reply is posted to that thread.

    Imagine the wear and tear you would save rather than a long email we receive, over time the cost would be enormous.

    Geoff.

    4 people found this helpful
  7. Guest_1643
    blueVoices member
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    4854 posts
    10 August 2021 in reply to golden82

    hi golden, thats rough

    ppl should be able to share things freely

    im grateful u have posted this today but sad if you feel unsafe here, really sad, and hurt for u. sending care to u

    5 people found this helpful
  8. blondguy
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    11398 posts
    10 August 2021 in reply to golden82

    Im sorry you feel that way Golden....Its not how the forums works

    We have young members on the forums too....Its the big picture...Facebook is unmoderated....we are have moderators to make the forums a safe place for everyone

    If you have any questions you are always welcome to ask :-)

    Paul

    4 people found this helpful
  9. Guest_1643
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    4854 posts
    10 August 2021 in reply to golden82

    . I don't feel validated when sharing my experience with a health service, that faild me and didnt work for me, is seen as discouraging others from help seeking. Those two things ar not the same. I can have had a negative experience somewhere, and still encourage others to seek help. Good to vent here honestly

    5 people found this helpful
  10. Hanna3
    Hanna3 avatar
    3628 posts
    10 August 2021 in reply to golden82
    I've had the same problem too - what ends up on BB is absolutely not what I would have ever said. I only know it's been done after the event when I received the email from BB and I have no redress.
    3 people found this helpful
  11. blondguy
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    10 August 2021 in reply to Hanna3

    I hear you loud and clear Hanna...I have also experienced the same

    In such a difficult time (global pandemic) I am tired of seeing 'No Reply' in occasional moderator emails. I do respect the workload that our moderators have yet I dont see any empathy for a persons mental illness

    5 people found this helpful
  12. Hanna3
    Hanna3 avatar
    3628 posts
    10 August 2021 in reply to blondguy
    I agree Blondguy - I understand their workload but it's distressing when what you have originally said is altered in such a way that it comes across all wrong and there is no way you can explain it or rectify the situation to the person /people it was directed to. 😗
    4 people found this helpful
  13. Guest_1643
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    4854 posts
    14 August 2021 in reply to Hanna3

    are threads sometimes deleted without any warning to the users of the thread?

    i may be losing it but i have noticed a thread i used fairly recently which had a lot of discussions is no longer there (it says its an old an expired link....)

    im confused. wouldnt we be told if a thread was being deleted, and isnt the policy generally to simply close the thread (with an explanation why?) so future users can at least see it and see the discussions, rather than wipe the whole thread from existence? If something like this is done, i think it sits better with me that i receive a reason why. Generally it's much bettr to be included in the process and given as much info as possible, in the name of transparency for all users.

    4 people found this helpful
  14. Guest_1643
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    15 August 2021 in reply to Guest_1643

    please can i ask where is the vent and let it go thread?

    what happened to it? thanks, sleepy.

    3 people found this helpful
  15. Lillylane
    Valued Contributor
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    Lillylane avatar
    369 posts
    15 August 2021 in reply to Guest_1643

    Hi Sleepy,

    I searched for that same thread too and couldn’t find it. I thought maybe I wasn’t entering the right key words or something.

    Good to know it wasn’t just me wondering the same thing.

    LL

    4 people found this helpful
  16. Guest_1643
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    15 August 2021 in reply to Lillylane

    hi LL - thanks for that - the link doesn't work for me.

    I think i'm surprised because i always appreciated that BB did that, when they closed threads they left a message about why they were doing so, which i really respected.

    I'm worried and confused that its not there.... just wanting to know why?

    2 people found this helpful
  17. blondguy
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    11398 posts
    15 August 2021 in reply to Guest_1643

    Hey Sleepy & Lillylane

    If you have posted on 'vent and let it go' it will be in your 'my threads' section

    I remember the thread and it hasnt gone away....its too recent

    Have a good week :-)

    Paul

    1 person found this helpful
  18. Sophie_M
    Community Moderator
    • Works for beyondblue moderating these forums
    Sophie_M avatar
    6824 posts
    15 August 2021 in reply to Guest_1643

    Hi Sleepy21, 

    We're really glad you flagged this, the Vent and Let it go... thread was accidentally hidden and now has been reinstated. This was not due to any content or moderation issues, it was purely in error. We rarely remove threads, and never do so without explanation. Should you ever wish to query a moderation decision, please get in touch with us privately via email and we will respond on the next business day. 

    Thank you to everyone on this thread who flagged the error. We apologise for the inconvenience and distress caused. It's a really good thread and we really appreciate everyone's contribution to it! 

    Kind regards,  

    Sophie M 

    2 people found this helpful
  19. Hanna3
    Hanna3 avatar
    3628 posts
    18 August 2021 in reply to Sophie_M

    It can have a very upsetting impact on someone when they have posted something very difficult to talk about and their post is deleted because it somehow has a reference to the moderators and the only notification is a no reply email.

    Why can't people pleasantly be offered the chance to re-word it?

    The no reply emails come across very abrupt and quite frankly, rude.

    4 people found this helpful
  20. Sophie_M
    Community Moderator
    • Works for beyondblue moderating these forums
    Sophie_M avatar
    6824 posts
    18 August 2021 in reply to Hanna3
    Hey Hanna3,

    Thank you for your comment. We acknowledge that receiving a 'no-reply' email can feel quite cold or distant. Other members have also shared this sentiment.

    We'd just like to inform the community that when a moderator sends an email its default setting will be 'no-reply'. Typically, a moderator will manually change the "from" address to "modsupport@beyondblue.org.au" when a user requires immediate support. 

    If anyone has a query or complaint about a moderation decision, please feel free to contact us via modsupport@beyondblue.org at any time (even if the message has come from a 'no-reply' email). 
    2 people found this helpful
  21. demonblaster
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    7872 posts
    18 August 2021 in reply to Sophie_M

    Hi bb peeps and all ☺

    Sorry if this has been mentioned.

    Wondering if there'd be a way to mark/highlight a thread in "My threads" to go back to later to reply to.

    Thanks ☺

    1 person found this helpful
  22. Guest_1643
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    18 August 2021 in reply to demonblaster
    it would help a lot deebs. Not sure if possible aatm, though. Happy for the mods to help further!
    1 person found this helpful
  23. Sophie_M
    Community Moderator
    • Works for beyondblue moderating these forums
    Sophie_M avatar
    6824 posts
    18 August 2021 in reply to demonblaster
    Hey Demonblaster,

    Thank you for your comment. Unfortunately, this feature is not currently available. It certainly would be helpful though!

    We'll pass your comment along to the forum developments team. 

     
    1 person found this helpful
  24. demonblaster
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    18 August 2021 in reply to Sophie_M
    Thanks darl ☺
    1 person found this helpful
  25. Guest_1643
    blueVoices member
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    4854 posts
    19 August 2021 in reply to demonblaster

    hi all ,

    I have at times been offered chances to reword my posts, and have also noted that posts sometimes are edited.

    Not sure if Hanna is referencing a specific post and situation, but if yu are unhappy with the decision and contact the mods they may be able to assist, or if you believe an error has been made and ur post didn't mention moderation.

    Errors do happen and the mods are open to hearing regarding that if it distresses you to see a post unfairly removed. That said, I understand that most mod decisions are final, although you can always try again and seek guidance from the mods about what part of ur post is not allowed.

    2 people found this helpful
  26. Guest_1643
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    4854 posts
    19 August 2021 in reply to Guest_1643

    hey deebi that would be on my list as well, and in addition, the search function is, (i'm sorry to say) kinda useless.

    It seems to only search titles of threads, not conent.
    Sometimes I remember someone posting somthing specific and want to return to the thread but I have absolutely no chance of finding it, unless I remember the threads title.
    I think the search function should search all the threds etc, to help u find posts by user name, comments etc and not ust by title. Even if you remeber parts of the title, unless you can remember it word-for-word, the search function won't find it for you!

    It's very specific and stuck on finding the full title.

    2 people found this helpful
  27. Croix
    Community Champion
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    • Life membership is awarded by beyondblue for providing outstanding peer support to the online community over a period of 3+ years.
    Croix avatar
    11068 posts
    19 August 2021 in reply to Guest_1643

    Dear Sleepy21~

    The Beyond Blue search function is terrible. I rarely use it instead I use Google (pardon me if I'm telling you something you know already)

    to search for a user -say me - they use this search string in Google

    Croix beyondblue forum

    To search for a string of adjacent words use rabbit ears- say when search for exactly lettuce is good type

    "lettuce is good" beyondblue forum

    To search for a couple of words use AND

    rabbit AND hutch beyondblue forum

    You can look up more in advanced Google search syntax on the web

    Hope this helps

    Croix

    7 people found this helpful
  28. Guest_1643
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    4854 posts
    19 August 2021 in reply to Croix

    amazing tips Mr Croix!
    I didn't know about that! it is great to be able to find threads as i often remember everything about them - the username, topic, even whole sentences written, but nevertheless cannot find them using bb search function. thank u so much.

    2 people found this helpful
  29. quirkywords
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    quirkywords avatar
    14701 posts
    24 August 2021 in reply to Guest_1643
    thanks Croix for those search tips
    1 person found this helpful
  30. blondguy
    Life Member
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    11398 posts
    26 August 2021 in reply to Croix

    Hi everyone...just a quick note if I may...11:47pm Wednesday

    Beyond Blue forum management have a lot to deal with with operating a National Mental Health forum...no worries there

    The forums are due for a brief period of maintenance in approx 12 minutes and I have bumped up the 'official' thread so members are aware

    Community Champions are given notice re system maintenance as I used to be (not just in the Welcome & Orientation section)

    Common courtesy is free....Can people be made aware of upcoming forum maintenance even with a reminder a few hours prior to system maintenance?

    Maybe a 'Community Champion' can take the initiative and provide members with a notification prior

    my kindest always

    Paul

    5 people found this helpful

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