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Forums / Re-designing and upgrading the Online Forums / How can we improve the forums? Your suggestions and comments please

Topic: How can we improve the forums? Your suggestions and comments please

  1. blondguy
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    18 February 2022 in reply to Sophie_M

    Thankyou Sophie for taking the initiative and providing members with the support/encouragement and transparency with your most recent post :-)

    There are many Members/Valued Contributors and Champions that would feel better after reading your post...I am only one of them. What a wonderful post!

    my kind thoughts

    Paul

    4 people found this helpful
  2. Croix
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    18 February 2022

    Dear All (I'm too lazy at this time of night to list Sleepy, robthomaslover ....)~

    In amongst your interesting and rather protective discussions I've noticed talk about the recounting of suicidal feelings, acts and effects on others.

    I know that you know there is a SSH Section where such things are discussed, and yes, at times some thngs will not be accepted. I think it has to be that way as we are not just talking to each other, where we might be able to gauge each others' state (though that's a bit hard anyway) but are also talking ot a much larger audience (far more than post).

    As a result one has to err on the side of caution.

    That being said I've managed for many years to describe my suicidal feelings, acts and results in such a way others can immediately relate wihtout becoming overly specific, and my method is never deemed unacceptable -so it can be done, admittedly with practice. All the important things can indeed be discussed.

    This is not because I'm a Champ, the same rules apply to me as you.

    So please do share your experiences, they will be, as you point out, beneficial to others, it is simply a matter of drawing a balance between being overly specific and still getting across the important ideas.

    Just as an aside I've never accepted here somone saying "they are safe", not only is it often hard to gauge one's own reactions but matters can change between posting and real time. I always try to support irrespective.

    I'd not be over-concerned about sayng the wrong thing, all the happens is your post is not published, so you try again in a different manner.until you become proficient

    Does that make sense?

    Croix

    P.S. Robthomaslover I have a sneaking suspicion you are a "Yes Minister" fan, and if you came over to

    https://www.beyondblue.org.au/get-support/online-forums/bb-social-zone/croix-parler/page/40

    to discuss the program with a fellow fan I'd be delighted

    -C

    4 people found this helpful
  3. blondguy
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    19 February 2022 in reply to robthomaslover

    Hey robthomaslover/Sleepy and everyone

    Just getting back to you re swearing on the forums....Personally I dont mind yet on the forums we also have very young people reading and its unhealthy....probably more suited to Facebook/Social media..not here...

    my kindest always

    Paul

    3 people found this helpful
  4. Matchy69
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    19 February 2022
    Sorry I am not a big fan of swearing but if it helps people to get out what they need then maby it could be ok.
    3 people found this helpful
  5. Matchy69
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    19 February 2022
    I have trouble putting things in words as I have poor communication skills.Trying to discuss the sh and s topics can be hard for me wording things right way.I just want people know I have been through it and can understand what they might be going through even though we might be going through it for different reasons but I think discussing those topics can be beneficial to people.
    3 people found this helpful
  6. demonblaster
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    19 February 2022

    Hi peeps ☺

    Re swearing; to my knowledge Shit is ok which I saw on a morning show is considered to be not middle, brain fog but along those lines as to intensity and crap bloody seem ok.

    I think that's fair because they're not quite as aggressive as stronger words with so many poor people who have/do suffer mental/physical abuse the triggers fear and pain with associated memories and happenings would be mighty.

    Re suicidal (S) self harm (SH) and suicidal ideations (SI) Croixys pretty much summed it up that as long as details aren't mentioned as in how and what attempts either way which could also give others ideas which isn't good either.

    So yes talking is healthy. I agree very open convo would be good but not necessarily productive here which is trying to show from wisdom experience and learning that there's hope for recovery which in many cases there is.

    I still would love to see a PM (private message) section. Heard convo about being needed to be moderated. Agree there might be some willing to help there. I would be intermittently.

    Something I've on occasion wanted to do is say my bit to some without agro but being straight forward one on one rather than others chirping which is good in a way to hear other reasons but can also create a ganged up situation which is a very strong trigger personally.

    It's also about resting my mind that I might have cleared the air or at least defended myself and worse scenario been heard. Others might feel same I don't know.

    Truth it's only on occasion cause here's very well moderated but as we know some comments slip through which will happen. Or misunderstandings can be cleared up too which can rest the mind esp if ptsd is a problem.

    Thanks for listening.

    Hope we can all find some happies in our days to keep us chugging along ☺

    ⚘ scented virtual flower for your favourite smell.

    6 people found this helpful
  7. robthomaslover
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    335 posts
    19 February 2022

    that is true about swearing with the young people. i'm used to swearing personally so it doesn't bother me like i said. i don't swear myself but i've heard enough of it throughout my life with school & all, lol.

    but yeah like i said as long as it's not directed at anyone. i think the private messaging one could be a hit & miss. yeah it would have to be moderated but that could make somebody uncomfortable & they may not want to respond & feel stalked.

    personally i'd be happy with it. i guess people don't have to answer. & if that was approved, i would ask someone if i could message them & if not then i wouldn't bother.

    PS Croix - haha yes i am, that's my profile picture. not my art, just found it online. i'll check out your thread. nice to see a fellow fan & that you recognised it.

    1 person found this helpful
  8. Guest_1643
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    19 February 2022 in reply to Matchy69

    Thanks everyone

    I feel exactly the same mark, I don't want to trigger anyone but I have survived attempts and have experience using tools to do so, it's a reality of my life and it helps me when talked about without judgement

    I totally and fully grt being cautious and not including triggering details, I haven't really seen that too much here, I think I feel nervous that judt saying the words I'll get censored....I want to feel confident and OK that I can speak about it..I know being censored isn't the end of the world but sometimes it does feel upsetting when it's just that a triggering word Waa used...

    2 people found this helpful
  9. golden82
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    19 February 2022 in reply to Katyonthehamsterwheel

    Yes Katy... Absolutely.

    3 people found this helpful
  10. golden82
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    435 posts
    19 February 2022 in reply to golden82
    I agree with an earlier comment by Hanna that the opportunity to say goodbye is nice. And for others to know so they know they are not being ignored.. they are still cared for, but the operations are just too much work sometimes. It can feel like swimming against the tide when u need smooth sailing for mh.
    5 people found this helpful
  11. Guest_1643
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    19 February 2022 in reply to demonblaster

    Hi deebi,

    I agree and like what Ur saying.

    I would also be willing to offer my time as a peer moderator

    I like the idea of more peer input which is used as moderation, some users do this anyway, but I feel sometimes peers just get it more and will come with more empathy for the user.

    I think sane forums does this, and other forums

    3 people found this helpful
  12. mmMekitty
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    19 February 2022 in reply to Guest_1643

    Hi everyone,

    Re: SH & S*****E (I don't want another email because I use a word), Thanks, Sleepy. My sentiments exactly. Being forbidden to talk about my attempt was possibly the most damaging thing my parents did. I am very sensitive about censorship, & not beiing allowed my own words.

    As for 'getting ideas' or 'giving anyone ideas', I am mindful of the fact NO ONE gave me ideas - I'dhad thoughts & ideas without any prompting, hints, or anything.

    Learning it's okay to talk has been one of the most important things I learned in therapy.

    *

    I think some people could find the very idea of private messages being exchanged between some users would be very confronting, perhaps triggering deep emotions.

    I can imagine other problems, such as needing to be even more vigilant about how people might use/abuse such a private messaging opportunity. I don't imagine BB has the staff to monitor it closely enough.

    I'd like to trust everyone , but my real life experience has shown me I cannot. So, I agree with erring on the side of caution.

    *

    My feelings will remain mixed, & I won't be entirely comfortable knowing I cannot be as frank as I'd like, when speaking about myself & my own experiences.

    I return to asking myself, whose story is told, Who decides & writes them? What difference would it make if stories are told & written by the people who experience them? The staff of BB don't own my story & I don't want them to treat it as if they do.

    Kind regards to all,

    mmMekitty

    4 people found this helpful
  13. robthomaslover
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    335 posts
    19 February 2022

    i personally would be ok with the private messaging, as long as it's moderated. perhaps there could be an option for people to switch messages on & off? so if they have them on, ask them if it's ok, and if they have them switched off, it would mean they don't wish to be messaged.

    i would also like to have the chance to edit posts, so for example if someone makes a typo, rather than making a new post.

    & be able to post pictures & GIFs (obviously approved by mods first, i mean things such as a dog or something).

    i would also like to see what's called "roles" here which i saw on another site. so there would be a thread where you pick age groups (for example 13-19, etc, not the exact age), diagnoses (depression, etc), if you want people to reach out to you or not, male, female, etc. so it may help people understand how to address users & what their issues are. & an option to say if we are medicated (not the medication name, just if we are or not).

    i think maybe medication threads could be helpful, even if medication names aren't mentioned? so for example a thread for SSRIs, & we could say the dosage or something & if anyone else has the same side effects? i know everybody is different but i thought that could be beneficial to those on meds, & those possibly considering going on them (although i know they would get professional help, but i mean read others experiences from people who actually take meds) although meds aren't for everyone.

    3 people found this helpful
  14. Guest_1643
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    19 February 2022 in reply to mmMekitty

    Wow, I should speak up more often.,,

    I'm really grateful to everyone here Sharimg their honest experiences discussing sh and si, I feel much less alone

    I think I got too sensitive to the censorship and felt my experience was too much

    I agree with Ur posts mekitty, the stigma and shame is so heavy I genuinely feel if it's it the appropriate section there is room and space for honest, while sensitive and cautious, conversations about what it can feel like to struggle with si

    2 people found this helpful
  15. Guest_1643
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    20 February 2022

    Hi,

    I don't think messaging each other would work personally, but am i in the minority ? I'd be happy to volunteer a few hours a week for moderation, sounds like ppl would be OK to do that, and peers helping peers is my idea of a Safe space

    I think swearing is fine, but I'm currently unclear if it's ok here.

    I think itnwould be nice when ppl join if we have a welcome pack or link , to explain a bit about how things work.

    I'd like newcomers to know that the place is quiet over weekends, that the bb Cafe is a nice central place to meet ppl, and a bit about the different roles here ie someti,es ppl are confused what the moderators role is and don't know what to make of their posts.

    it took me a while to understand how to find the bb Cafe, how to use the various sections, and I think I made mistakes along the way, posted in places looking to connect, judt based on titles of threads....I still remember feeling so confused when I joined, and want to help new users avoid this.

    3 people found this helpful
  16. Matchy69
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    20 February 2022 in reply to Guest_1643

    Hi sleepy I personally found this sight very hard to use at first finding my way around and how to start my own thread.Maby that's just me.Now I have been on here a few years it is much easier.

    I think being able to edit post would be a great idea.I make mistakes so often spelling words wrong and leaving words out which makes it hard to understand what I have typed.

    3 people found this helpful
  17. white knight
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    20 February 2022 in reply to Guest_1643

    Hi everyone

    I've been loosely following most comments here for a while as "suggestions and comments" are always interesting.

    From my experience in so many jobs with so many organisations over my lifetime, I've come to the conclusion that change can often be slow, minute but rarely radical. Effectively it all depends on the 'nature of the beast (organisation)'.

    So beyondblue forum for example has moderators and forum rules. They are not set up for members to be peer moderators only peer advisers as in Community champions and non champions that have the knowledge to pass on some experience and/or knowledge. eg I think I'm the senior champion now along with Geoff our most senior member and champion alumni but we've never moderated nor have the ability to in terms of editing etc.

    Other forums might well have a different set up, different program but at this time this forum is the "animal" that it is. Like a giant machine it is set in its ways and not many things are changeable.... not at the moment anyway.

    Therefore suggestions and comments in my opinion are welcome for sure but run into the pointless zone if the forum is not capable in such change or it isnt considered worthy by the management.

    All large organisation have their "nature" of their machine.

    So in terms of editing and leaving words out Sleepy (and we've all done it) I suggest you do a spell check or read over your post prior to posting. Yet, your comment that when new its hard to get used to the site- totally agree, it took me quite a while which some people wouldnt have the patience for.

    TonyWK

    2 people found this helpful
  18. quirkywords
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    20 February 2022 in reply to white knight

    Mark

    i signed up for the forums but it took me nearly two years before I could have access the forums and a month before I could make a post. Some people are more confident with technology on the forums.

    2 people found this helpful
  19. Guest_1643
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    20 February 2022 in reply to white knight

    Hi all, I believe it were other lovely users and not myself requesting editing functions.

    I'm okay without that function personally, let my typos fly...

    2 people found this helpful
  20. Summer Rose
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    20 February 2022 in reply to white knight

    Hi Tony

    Great post. You got me thinking with the phrase “pointless zone”, with regard to some suggestions.

    Can someone please explain how we are to know what’s pointless and what’s realistic? How do we know if we are wasting our time thinking and writing about ideas for improvement?

    It’s a really important point because not understanding where the line is unnecessarily creates situations where community members’ expectations can’t be met.

    Kind thoughts to you

    3 people found this helpful
  21. Croix
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    20 February 2022 in reply to Summer Rose

    Dear Summer Rose~

    I'd have to that I"m sure no suggestion is pointless. It raises up ideas, some have been considered before, and mybe some are new.

    The current platform has it's limitations, and I'm not sure how many ideas can be accommodated, possibly very few.

    In any new platform there may well be the means to implement other ideas, thogh that does not mean htey will, as they not be considered good ideas.

    Take for example the request that keeps coming back to have private messaging. Even if it were possible I doubt it would ever be implemented as the whole idea of this forum is that it is all open to everyone who wishes to read it. That was it yields maximum help to as many peole as possible.

    To lock off segments in PMs would hide some of this, and at the same time increase workload for staff and moderatos.

    3 people found this helpful
  22. Croix
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    20 February 2022 in reply to Croix

    Sorry, the internet ate my post and put it up unfinished

    Anyway ...

    All suggestions are worthwhile, please keep them coming, and in relation to PMs, whatever people say is a benefit to others and should not be hidden away.

    Your highly organized example on 6 February of suggestions in the form of questions that matter to you is an ideal approach.

    I agree a little more feedback, as Sophie_M did on 18 February, may make the suggestion process easier. Beyond Blue has promised a new platform and I'm looking forward to seeing what it will be like when it arrives.

    Croix

    2 people found this helpful
  23. Guest_1643
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    20 February 2022 in reply to Guest_1643

    I personally think it would be potentially dangerous having sections about medications

    Re diagnoses, we are not our diagnosis I would not want to share mine, and ppl often get wrongly diagnosed, or get a new diagnoses that either adds to or overrides previous dxs.

    In order to access services, we may need a Dx, but to chat here I'd much rather talk as humans.

    I don't see a safe way to have private messaging.

    5 people found this helpful
  24. geoff
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    20 February 2022

    Hi All, the new program well we've been waiting for it to arrive, and basically I've heard this was going to happen over all the years I've been on the forums.

    In regards to S if you're talking to someone about S and happen to mention it, in a revellent situation and certainly not how to, it should be allowed straight through, rather than get a lengthy email from the computer saying 'thanks for your reply but it's waiting for the moderation to check it and then it continues on with a book of advise, all which we have seen so many times.

    Firstly it doesn't let you know which thread you are replying to, so when you reply to 3 or 4 comments you have no idea of which thread they are talking about, unless you write them down on some paper, wwhich shouldn't have to happen.

    The vocabulary with what the computer picks up needs to be altered, you can mention the S word when you're posting new thread.

    If a new person is replying to a comment and it's their first reply and they then receive this lengthy email 'held for moderation' then the chances of them disappearing are very high and we won't see them again, which isn't good because they may be needing help and replying only to gain some confidence before they actually post about their own problem.

    Take care.

    Geoff.

    2 people found this helpful
  25. blondguy
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    21 February 2022 in reply to Summer Rose

    Hi Everyone!

    I only want to provide the best possible support to people without reading about seniority or politics. Beyond Blue is a national mental health initiative and the bulk of the 'clicks' (70%) to the forums are people that choose to read only and benefit which is excellent!

    Thankyou Sophie for the last post on the 18th ..and Summer Rose for your super helpful input

    I hope people continue to provide their suggestions as the forums are a safe and non judgmental place to post!

    my kindest

    Paul

    2 people found this helpful
  26. Summer Rose
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    21 February 2022 in reply to Croix

    Hi Croix

    Thanks so much for your reply.

    I really like the way you think, have always admired your posts. We don’t always talk so going to take this opportunity to thank you for being a Community Champion.

    I take and accept your point that all suggestions are useful in some way to bb’s work even if they can’t be adopted to the new forum as Tony has pointed out.

    I’m so looking forward to the new forum, too.

    Kind thoughts to you

    3 people found this helpful
  27. Sophie_M
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    21 February 2022 in reply to Sophie_M
    Hey team,

    We can hear how important it is to many of you be able to speak about suicide and self-harm here on the forums. Discussions of suicide are allowed on the forums and we know that these can be healing and validating conversations. However, as Croix has mentioned, we can only do so in ways that are safe for this community. There’s some guidance on how we achieve that here on the Suicidal thoughts and self-harm: Posting in this section thread, where we ask that you don’t mention plans or ideas and let us know you’re safe. This section, like the rest of our forums, is closely monitored and all posts are reviewed by moderators before publication. If you’ve had posts edited or not published that you do think fit into these guidelines, please report the post using the Report Post button and we’ll take a look.

    We acknowledge that it can be difficult when moderation is not instant, however due to the care and effort we put into supporting users in distress there at times can be a delay. At times, moderation can take some hours to be actioned. The forums are not designed to an immediate source of support – if you feel you need immediate help, please call us on 1300 22 4636 or 000 if it is an emergency.
     
    We can hear there’s mixed views on the idea of adding a private messaging function. It’s been suggested before but, as a few community members have suggested, it would be really difficult to achieve safely and doesn’t totally fit with our aims of having a public and anonymous space for these discussions.

    Last but not least, we can confirm that swearing is not permitted on the forums as stated in the Community Guidelines.

    We agree that all the suggestions here are incredibly useful, so thank you everyone for your amazing ideas and insights!

    Kind regards,

    Sophie M
    6 people found this helpful
  28. blondguy
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    24 February 2022 in reply to Sophie_M

    Hi Everyone and thankyou Sophie for your support

    Lifeline are also a vital resource for immediate help.....13 11 14

    Lifeline is an anonymous and confidential 24 hour 7 days a week crisis support line. People can call Lifeline to discuss all types of personal difficulties, including thoughts of suicide. Lifeline provides immediate support by phone, via online chat or face to face

    Translating and Interpreting Service (TIS National) is available 24 hours 7 days for callers who speak other languages. Call 131 450

    Note: All calls from mobile phones are free. If you are a prepaid mobile user and do not have credit for your phone, you will still be connected to 13 11 14

    Call Lifeline if you are experiencing a personal crisis and finding it difficult to cope If your life is in immediate danger, always call triple zero (000)

    ref betterhealth.vic.gov.au

    my kindest always

    Paul

    3 people found this helpful
  29. geoff
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    24 February 2022 in reply to blondguy

    Hi Everyone, I agree with Paul, all these emergency phone numbers are free, even without any credit on your phone, so please don't hesitate phoning them 24/7.

    Best wishes.

    Geoff.

    4 people found this helpful
  30. demonblaster
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    24 February 2022

    Hiyaz ☺

    A lot of members aren't liking the phone number emails associated with Suicide mentions which is fair enough.

    I wonder if at the top of each section or in a Red box labelled help numbers or similar could help with that.

    Geoff Hi ☺ Good thought not to be getting the emails if Suicides spoken of in general terms as in the poster isn't talking about it for themselves to attempt.

    Cyaz ☺

    2 people found this helpful

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