Online forums

Before you can post or reply in these forums, please complete your profile

Complete your profile

Before you can post or reply in these forums, please join our online community.

Forum membership is open to anyone residing in Australia.

Join the online community Community rules Coping during the Coronavirus outbreak

Forums / Welcome and orientation / Changes to moderation policies: no more face pics in profile images

Topic: Changes to moderation policies: no more face pics in profile images

  1. Chris B
    Community Manager
    • Works for beyondblue managing these forums. Not a mental health professional, but here to help. Email: christopher.banks@beyondblue.org.au
    • A member of beyondblue's blueVoices community
    Chris B avatar
    1757 posts
    25 September 2017
    Hi everyone,

    The beyondblue forums are an anonymous space where we discourage the sharing of any information that may personally identify you to someone reading.

    These forums are public, searchable and indexed by Google, so we ask people to consider their words and think about the level of detail they are sharing with the world before hitting 'post'.

    Up until now, we have allowed the use of profile pictures that depict a member's face, but after feedback from the community we have decided to change this policy in order to keep our message about anonymity on the forums consistent.

    From today, our moderators will no longer approve the use of profile picture images that clearly depict your face.

    If you already have a face picture displayed on your profile, we won't be removing it, but would ask you to have a think about the privacy implications of having your face on display in connection with other personal detail you may be sharing in your posts here.

    This thread will also serve as a runnning discussion around how to protect your privacy and anonymity on the forums.

    Feedback is welcome.
    20 people found this helpful
  2. startingnew
    Valued Contributor
    • A special award for members who go above and beyond to support others here on the forums
    startingnew avatar
    5857 posts
    25 September 2017 in reply to Chris B

    I think this is a great idea Chris. Good way to keep it more annonymous and also safe

    4 people found this helpful
  3. less than human
    blueVoices member
    • A member of beyondblue's blueVoices community
    less than human  avatar
    26 posts
    26 September 2017
    I'll change my pic immediately, because any one who knows me, knows I'm a giant domesticated kitty cat.
    5 people found this helpful
  4. Robbie A
    blueVoices member
    • A member of beyondblue's blueVoices community
    Robbie A avatar
    22 posts
    10 October 2017 in reply to Chris B
    Makes complete sense, and it's a great idea to keep it safe for the community which is an anonymous forum also..
    2 people found this helpful
  5. MsPurple
    Champion Alumni
    • Community champion volunteers who are not currently active on the forums.
    • A member of beyondblue's blueVoices community
    MsPurple avatar
    1621 posts
    11 October 2017 in reply to Chris B

    I had a picture of me and my dog for a week and then realized I shouldn't have that clear a picture of myself up on these forums. I understand some people may not like this, but as a general rule for privacy and protecting users I think this is a good decision.

    Now I need to try find another purple face if I want to change my profile picture. To go with the purple theme :)

    2 people found this helpful
  6. stevexr
    stevexr avatar
    37 posts
    12 December 2017
    hello, this post is to the moderators I have been trying to put a pic as my profile it is a little (stick figure) dog sticker on the mud guard of my bike there is no personal info in the pic just the generic manufacturers warning labels that are on all these bikes. I could not find another way of asking if or why it has been denied or if that is even the case. I have tried twice now so I am guessing there is some thing wrong with my pic?? if this is the case and my pic is no good can you please let me know why so I can try to rectify this problem. I like this little dog a lot and would like to have it as my pic. I have checked my e mail in all folders and have not been told if I can or cant have my pic. thanks in advance for a reply...... hello
    1 person found this helpful
  7. Sophie_M
    Community Moderator
    • Works for beyondblue moderating these forums
    Sophie_M avatar
    5663 posts
    12 December 2017 in reply to stevexr
    Hi stevexr, we would email you if we were unable to approve a profile picture, so not sure what has happened. We only received it once and it has been approved this morning. You should be able to see it on your profile now.
    2 people found this helpful
  8. stevexr
    stevexr avatar
    37 posts
    13 December 2017 in reply to Sophie_M

    hello, to sophie_m thank you it has come up now. I didn't know what was going on?? if it was rejected would I have got an e mail to say so??? I am very confused with this site and have been having trouble finding my way around so far. I guess il get there eventually. he is my security dog to scare away the thieves (giggle)

    thank you for replying I hope you are well.... hello

    1 person found this helpful
  9. stevexr
    stevexr avatar
    37 posts
    13 December 2017 in reply to Sophie_M

    hello, sorry mis read you do send an e mail if it is no good. (face palm) silly me.

    sorry again....... hello

    2 people found this helpful
  10. geoff
    Life Member
    • Life membership is awarded by beyondblue for providing outstanding peer support to the online community over a period of 3+ years.
    • A member of beyondblue's blueVoices community
    geoff avatar
    15076 posts
    13 December 2017 in reply to Sophie_M
    hello Sophie_M, I think that I will leave my picture on it's been there for 14 years, although it has changed over the years and hope that I am allowed to change it in the future because I have been thinking of changing it soon. Thanks Geoff.
    2 people found this helpful
  11. stevexr
    stevexr avatar
    37 posts
    17 December 2017

    how long does it take to change a picture????? i have been trying for an hour and no luck

    this site is verry frustrating

    3 people found this helpful
  12. Doolhof
    Champion Alumni
    • Community champion volunteers who are not currently active on the forums.
    • Life membership is awarded by beyondblue for providing outstanding peer support to the online community over a period of 3+ years.
    • A special award for members who go above and beyond to support others here on the forums
    Doolhof avatar
    8669 posts
    17 December 2017 in reply to stevexr

    Hi Stevexr,

    I'd just like to say that I find computers in general very frustrating. I don't know how many times I have wanted to throw our out the window or smash the screen with something!

    Thankfully my anger issues have not come to that!

    I would like to be able to help you and offer you steps on doing what you want to do, but you probably have more idea than I do!

    I do hope you are able to sort out the issue and work out how to navigate around the forum. You can always call the support line for assistance, I have done that, they transferred me through to someone who could help with understanding the forum. They then had to speak to my husband...we got there in the end.

    Hopefully someone else who understands technology can help you further! Totally understand the frustration you are feeling!

    Cheers from Dools

    1 person found this helpful
  13. Sophie_M
    Community Moderator
    • Works for beyondblue moderating these forums
    Sophie_M avatar
    5663 posts
    18 December 2017 in reply to stevexr

    Hi stevexr, please see the post below for information on how our forums are moderated.  You may have to wait up to 12 hours for your picture to change - our moderators have to review it first.  We ask that you be patient with us please:

    Welcome! A post about how our forums are moderated

    If you need assistance with how to use the forums, please don't call our support line as this is for counselling only.  Support for forums is provided via email only - you can get in touch with us here

    3 people found this helpful
  14. stevexr
    stevexr avatar
    37 posts
    19 December 2017 in reply to Sophie_M

    hello, to sophie m i am extreemly sorry for my being abrupt, i had some problems and was in a verry bad head space and did not want to share the pic i had posted any more. i am so verry sorry and wont do it again. i see you have deleted the posts that caused the problem, thank you for doing that and i am verry sorry for my part in it. at the time i did not see what was happening. i thought we were having a laugh but i now know that was not the case

    my cinceer appologys steve

    1 person found this helpful
  15. Mathy
    Mathy avatar
    344 posts
    20 December 2017 in reply to stevexr

    Hi Steve,

    I wonder if your image is not the right size? Could you check the thread/topic that Sophie_M suggested and see if there is a width by length size required, or a file size limit (that would be in either KB or MB).

    Then check your image’s information, you might need to re-size it.

    Just a thought, this is often why images don’t work on forums, and you rarely get a message popping up to tell you what the problem is.

    cheers M :)

    stevexr said:

    hello, to sophie m i am extreemly sorry for my being abrupt, i had some problems and was in a verry bad head space and did not want to share the pic i had posted any more. i am so verry sorry and wont do it again. i see you have deleted the posts that caused the problem, thank you for doing that and i am verry sorry for my part in it. at the time i did not see what was happening. i thought we were having a laugh but i now know that was not the case

    my cinceer appologys steve

    1 person found this helpful
  16. blondguy
    Life Member
    • Life membership is awarded by beyondblue for providing outstanding peer support to the online community over a period of 3+ years.
    • A member of beyondblue's blueVoices community
    blondguy avatar
    11203 posts
    21 December 2017 in reply to Mathy

    Hey Mathy

    I am only a volunteer (not a moderator) as you know

    Thankyou for reaching out to Steve and helping out

    Great to have you and Stevexr as part of the forum family

    My Kind thoughts

    Paul

    2 people found this helpful
  17. Guest_4
    Guest_4 avatar
    9 posts
    21 February 2018
    Should be up to the individual.
    1 person found this helpful
  18. blondguy
    Life Member
    • Life membership is awarded by beyondblue for providing outstanding peer support to the online community over a period of 3+ years.
    • A member of beyondblue's blueVoices community
    blondguy avatar
    11203 posts
    21 February 2018 in reply to Guest_4

    Hi Unknownuser

    Thankyou for your point of view on this topic. Beyond Blue always encourages people to post their thoughts as we are all individuals as you mentioned

    Management (ChrisB Community Manager) made the decision to preserve people's privacy on a sensitive mental health national forum

    Your thoughts/posts are always welcome

    My Kind thoughts

    Paul

    2 people found this helpful
  19. Snowman 2018
    Snowman 2018 avatar
    2 posts
    5 September 2018
    Hi Chris, Not sure if you are aware of this but I only just signed up literally 10 minutes ago and the first thing your website asked me to do was upload a photo of myself. I thought the default white silhouette of a man was enough for my display name. :-) Snowman.
    5 people found this helpful
  20. PamelaR
    Champion Alumni
    • Community champion volunteers who are not currently active on the forums.
    • A member of beyondblue's blueVoices community
    PamelaR avatar
    2740 posts
    5 September 2018 in reply to Snowman 2018

    Hi Snowman and welcome to Beyond Blue forums

    Thank you for your feedback, I'll make sure your comment about the request for a photo is passed on.

    The system is being upgraded, so some of these little bugs will be ironed out I think in the newer one.

    Kind regards

    PamelaR

    2 people found this helpful
  21. Sophie_M
    Community Moderator
    • Works for beyondblue moderating these forums
    Sophie_M avatar
    5663 posts
    5 September 2018 in reply to Snowman 2018
    Hi Snowman,

    To clarify your response, you are saying that the default white silhouette avatar resembles a snowman and therefore is quite fitting given your chosen display name?  
     
    Appreciate your concern PamelaR 😊
     
    1 person found this helpful
  22. PamelaR
    Champion Alumni
    • Community champion volunteers who are not currently active on the forums.
    • A member of beyondblue's blueVoices community
    PamelaR avatar
    2740 posts
    5 September 2018 in reply to Sophie_M
    Sophie - Dah 😯:)
    1 person found this helpful
  23. Guest_1211
    Guest_1211 avatar
    63 posts
    14 October 2018 in reply to Sophie_M
    Is there any way at all to change your profile name??
  24. Quercus
    Champion Alumni
    • Community champion volunteers who are not currently active on the forums.
    • A special award for members who go above and beyond to support others here on the forums
    • A member of beyondblue's blueVoices community
    Quercus avatar
    3538 posts
    14 October 2018 in reply to Guest_1211

    Hi Kylie,

    Changing usernames is easy. You just need to send an email to modsupport@beyondblue.org.au with your request.

    Nat

    1 person found this helpful
  25. Teejey
    blueVoices member
    • A member of beyondblue's blueVoices community
    Teejey avatar
    1 posts
    11 November 2018 in reply to Chris B
    I'm confused,there was nothing to say that I couldn't add a facial picture,this is my profile pic,
  26. Sophie_M
    Community Moderator
    • Works for beyondblue moderating these forums
    Sophie_M avatar
    5663 posts
    12 November 2018 in reply to Teejey
    Hi Teejey, welcome to the forums.  In our community rules, it states that we will not publish material that:
    • includes personal information such as images clearly displaying your face, full names, phone numbers, locations, postal or email addresses; or encourages the sharing of such details
    You're welcome to upload a profile picture that doesn't identify you.
     
  27. Skary Bill
    blueVoices member
    • A member of beyondblue's blueVoices community
    Skary Bill avatar
    145 posts
    10 February 2019 in reply to Sophie_M

    A day or so ago I was disappointed to have a profile pic rejected due to it having a face on it.. But it wasn't my face and didn't place me in any danger of being identified. Sooo.....

    Do we need to clarify the rule to no faces at all? And since I'm asking... Cartoon faces?

    1 person found this helpful
  28. Doolhof
    Champion Alumni
    • Community champion volunteers who are not currently active on the forums.
    • Life membership is awarded by beyondblue for providing outstanding peer support to the online community over a period of 3+ years.
    • A special award for members who go above and beyond to support others here on the forums
    Doolhof avatar
    8669 posts
    11 February 2019 in reply to Skary Bill

    Hi Bill,

    If you don't receive a response here regarding the picture you tried to use, maybe you could send off an email using the email address available at the top of the screen.

    Explain the photo you chose was not yourself and see what the reply is.

    Hope this helps a little.

    Cheers from Dools

    1 person found this helpful
  29. romantic_thi3f
    Community Champion
    • Outstanding members who have volunteered their time to support others here on the forums
    • Life membership is awarded by beyondblue for providing outstanding peer support to the online community over a period of 3+ years.
    • A member of beyondblue's blueVoices community
    romantic_thi3f avatar
    3050 posts
    12 February 2019 in reply to Skary Bill

    Hi Skary Bill,

    Just thought I'd clarify - cartoon faces are okay.

    The rules are relating to profile pictures like photos, as they take away the members anonymity. With cartoon faces, your anonymity is still protected.

    1 person found this helpful
  30. blondguy
    Life Member
    • Life membership is awarded by beyondblue for providing outstanding peer support to the online community over a period of 3+ years.
    • A member of beyondblue's blueVoices community
    blondguy avatar
    11203 posts
    12 February 2019 in reply to Skary Bill

    Hey Bill

    I use Homer Simpson's face on the weekend occasionally....Beyond Blue forum management wouldnt have a problem with an animated face as your profile pic :-)

    Thanks romantic_thi3f for picking up on this...Bill has been helping out on the forums a lot

    Dools mentioned if you have any doubts about any matter on the forums to write to the super kind moderators on modsupport@beyondblue.org.au.

    best always Bill!

    Paul

     

    1 person found this helpful

Stay in touch with us

Sign up below for regular emails filled with information, advice and support for you or your loved ones.


Sign me up