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Forums / Welcome and orientation / Problems with losing posts when typing

Topic: Problems with losing posts when typing

4 posts, 0 answered
  1. Blondyroses
    Blondyroses avatar
    7 posts
    26 October 2014
    Omg!!! I just opened up with a long forum then the friggin thing lost the lot!!! Try again tomorrow!! Wish there was a save button before damn well posting!! Just adds to my stress :(
  2. geoff
    Life Member
    • Life membership is awarded by beyondblue for providing outstanding peer support to the online community over a period of 3+ years.
    • A member of beyondblue's blueVoices community
    geoff avatar
    15310 posts
    26 October 2014 in reply to Blondyroses

    dear Blondyroses, I'm sorry you have lost what you took awhile to let us know how you are feeling, as it's happened to me so many times, but I believe and please correct me BB if I am wrong, that this is being worked on.

    I can't remember if it is in your 'My Posts', because when it happens to me I go back and log out and then run all my anti-viruses and then log in again, this however may not need to be down, but I'm not an IT expert.

    I do know that the second post doesn't seem to be as good as the first one, but please try again. Geoff.

    1 person found this helpful
  3. HA1
    Champion Alumni
    • Community champion volunteers who are not currently active on the forums.
    • A member of beyondblue's blueVoices community
    HA1 avatar
    566 posts
    26 October 2014 in reply to Blondyroses
    Happens to me too. For longer posts you could type it up as a Word document then copy and paste into the forum.  I don't but probably should.
  4. Chris B
    Community Manager
    • Works for beyondblue managing these forums. Not a mental health professional, but here to help. Email: christopher.banks@beyondblue.org.au
    • A member of beyondblue's blueVoices community
    Chris B avatar
    1757 posts
    27 October 2014 in reply to Blondyroses

    Hi Blondyroses,

    Sorry to hear you lost your post. As Geoff and Hideaway have noted, it's a good idea to write up your post in another program like Notepad (the forum won't accept content being copied from Word) so you don't lose your work.

    We'd really appreciate your assistance if you encounter this error again. Please contact us via email with the following information:

    1. When did the error happen?

    2. What were you doing? E.g reading, trying to start/reply to a thread etc..

    3. Were you logged in?

    4. Did you have more than one browser window open?

    5. Did you have more than one browser window open?Were you using more than one browser at the same time?

    6. Can you repeat the chain of events that caused the error?

    7. What browser and operating system are you using?

    8. Please send us a full screen grab, including all the tabs you have open in your browser. You can find instructions on how to screen grab for Windows here, andfor Mac here.

    9. Last step - please go to this screen http://www.beyondblue.org.au/Websilk/Code/WhereAmI.aspx with EACH browser window and report what text is displayed. This is which web server you are currently connected to.  You'll see something like: Server Name: M21-BB-CORP2

    That's a lot of steps, I know, but the more specific information we have the easier it will be for our web team to work out what's going on.


    1 person found this helpful

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