The Before Blue service connects people experiencing emerging mental health conditions such as anxiety and/or depression with trained mental health coaches who provide a series of treatment sessions.
Before Blue can be accessed via video chat on a secure platform provided by a third party provider and is offered directly to employees of organisations who have contracted Beyond Blue to deliver the service to their organisations.
Beyond Blue is committed to ensuring that your personal information is protected in accordance with the Privacy Act 1988 (Cth) and other applicable laws in relation to the handling of that information.
You can obtain the latest version of our Privacy Policy, which has more information about our privacy practices, here: Beyond Blue.
Beyond Blue collects your personal information (including sensitive information such as health information) for the primary purpose of providing the Before Blue service.
Personal information collected may include information such as:
Please note, while this information is not reported to your employer, should you wish to remain anonymous, you will be unable to proceed with the Before Blue service.
In most cases, Beyond Blue collects personal information from you when you use the Before Blue service, use the Beyond Blue website, provide feedback or make a complaint. In using the Before Blue service information is collected via:
Your personal information is used by Beyond Blue to manage the Before Blue service and the care provided to you, to manage complaints and comply with laws, and for other purposes detailed in its privacy policy.
For example, your personal information may be used to:
De-identified personal information may be used by Beyond Blue for the purpose of analysing the service.
Deidentified data may include demographic information including age, gender, cultural background and postcode, as well as information about program participation, including responses to questionnaires.
Deidentified data may be used for program management, quality improvement, evaluation and monitoring service delivery. De-identified data may also be shared with your employer, government funders and/or agencies, research and evaluation partners and/or used in academic articles, printed publications and/or presentations.
No data will be provided that directly identifies you. No reporting will identify you directly or indirectly.
Beyond Blue may need to disclose your personal information to other persons or organisations that can help you, such as healthcare providers or other referral parties. Beyond Blue will ask for your permission before sharing your personal information with those persons or organisations. Please note, this does not apply to individuals who present in crisis and need immediate support.
In addition, personal information may be disclosed to third parties that provide services relating to the purposes for which the information is collected or able to be used, or otherwise where you would reasonably expect disclosure to third parties.
For example, Beyond Blue may make your personal information accessible in a secure environment to its:
Beyond Blue may also disclose your personal information to:
The circumstances in which Beyond Blue may disclose your personal information to recipients located overseas are set out in our privacy policy.
Beyond Blue’s privacy policy contains more information about our privacy practices, including:
We are committed to managing your personal information safely and securely and in accordance to our privacy policy. Before Blue is required to store your records in line with national and state legislative requirements for healthcare records. Should you wish to withdraw from the Before Blue service, please contact Beyond Blue (details listed below). Note that if you have attended any sessions, your records will be retained if you choose to exit the service.
Beyond Blue Email: privacy@beyondblue.org.au
Beyond Blue Post: Attention: The Privacy Officer, Beyond Blue
Suite 501, 278 Flinders Lane
Melbourne VIC 3000
This Before Blue Privacy Collection Statement was last updated September 2024 and may change from time to time. Please consult this statement regularly for any changes.
As an organisation that supports people from across Australia, Beyond Blue acknowledges the Traditional Owners and Custodians of Country and their continuing connection to land, waters and community. We pay respect to Elders past and present.
First Nations Peoples are advised that this website may include reference to and images of deceased persons.
Beyond Blue is committed to safe inclusive spaces, policies and services for people of LGBTIQ+ communities and their families.
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