Get immediate support

Give us a call any time of the day or night – select from the voice menu or simply hold on the line to talk with a trained mental health professional.

We'll be there to offer brief support, provide information and advice, and point you in the right direction so you can get the help you need for the cost of a local call (could be more from mobiles).

Help for people who are deaf or hard of hearing

People who are deaf or have a hearing or speech impairment can contact us by phone using the National Relay Service.

Help for people for whom English is not their first language

People who do not use English as their first language can get free translation support from the Translating and Interpreting Service (TIS National).* 

• Immediate phone interpreting service
• Pre-booked phone interpreting service

*The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Department of Immigration and Border Protection for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.

Sometimes you may not feel like talking on the phone, so why not chat to us online?

We're online from 1pm to 12am (AEST) every day.

The process is really simple - here's how it works

• Answer the brief pre-chat questionnaire
• Read and accept the chat rules
• Click on the chat icons
• Wait for the next available counsellor

About webchat 

beyondblue webchat provides short-term counselling, information and referrals for anxiety and depression.

Please note that webchat cannot provide emergency support. If you're in a crisis or at immediate risk of harm to yourself or others, please call emergency services directly on 000, or phone our Support Service on 1300 22 4636. 

Web chat is available in Australia only.

System settings

For optimum security when using web chat, please ensure that pop-ups, JavaScript and cookies are enabled on your browser. This service also uses SSL to maintain your privacy and security throughout your chat.

If you're not comfortable speaking to a counsellor over the phone or responding quickly via webchat, that's fine.

Instead, you can send an email to one of our trained mental health professionals.

All you need to do is complete your details and write your message – we'll make sure to get back to you within 24 hours.

Please note this email is a single-session, one-off service. If you require brief counselling, information and referrals for anxiety and depression, our Support Service can be accessed over the phone or via the chat function. You can also seek help and advice by joining our forums.

Our online community is all about supporting and learning from each other. To reply to posts or start a new thread, you'll need to be a member.

Please be aware that our forums are community-led and not staffed by mental health professionals. To talk to someone one-on-one, please get in touch with the Support Service.

The Beyond Blue Support Service is provided by Medibank Health Solutions (a subsidiary company of Medibank Private Limited). Committed to protecting your privacy, Medibank Health Solutions will handle your information in accordance with its privacy policy.