Beyond Blue Webchat
Webchat is our free 24/7 online service for brief counselling.
It's your private, safe space to get mental health advice. Our counsellors will listen to you and support you. They can also help find the right mental health services if you need support.
It's your private, safe space to get mental health advice. Our counsellors will listen to you and support you. They can also help find the right mental health services if you need support.
Webchat counselling is currently experiencing technical difficulties
Beyond Blue’s webchat counselling service is currently experiencing technical difficulties and some users may be temporarily impacted. We understand this may be a difficult time and are working to restore the service as soon as possible. Please know you're not alone.
If you’re unable to connect to our webchat, our free 24/7 telephone counselling service is still available on 1300 22 4636.
If there is an immediate risk of harm to yourself or others, please call 000.
If you or someone you know is thinking about suicide, call Lifeline on 13 11 14 or the Suicide Call Back Service on 1300 659 467.
If you’re unable to connect to our webchat, our free 24/7 telephone counselling service is still available on 1300 22 4636.
If there is an immediate risk of harm to yourself or others, please call 000.
If you or someone you know is thinking about suicide, call Lifeline on 13 11 14 or the Suicide Call Back Service on 1300 659 467.
You’ll be asked for your preferred name and phone number. You don’t have to tell us your real name if you don’t want to.
Before connecting you with a counsellor, we'll ask a few automated questions. Your responses will help the counsellor provide the right support sooner.
After these questions, you'll enter a queue. Then a counsellor will come online to chat with you as soon as one is available.
Webchat availability
Webchat is a free service.
Webchat is available 24/7.
Webchat is available for everyone in Australia.
Wait times
There may be a wait before a counsellor is available, as many people seek support.
Our busiest times are Sunday and Monday night, where the wait time for a counsellor can exceed 15 minutes.
If you're at risk of harming yourself right now, call Triple Zero 000 for an ambulance.
If you're feeling suicidal, call or chat online to Lifeline or Suicide Call Back Service.
Ready to chat?
Press the 'Chat to a counsellor' button below:
