NewAccess – mental health coaching

Coping with stress can be hard. Your emotions and mental state can have a big impact on your life, affecting your sleep, work and relationships. 

NewAccess mental health coaching is a guided 6-session self-help program. It’s designed to give you the skills to manage everyday life stresses such as work, study, relationships, health or loneliness. The program is confidential and free of charge to you.

NewAccess is developed by Beyond Blue and delivered by mental health service providers. 

NewAccess coaches use Low-intensity Cognitive Behavioural Therapy, a structured, evidence-based psychological treatment. 

Who is NewAccess for?

NewAccess mental health coaching could be right for you if you’re looking for affordable therapy to manage stress and worries. You don’t need a GP referral and the program is free of charge to you.

Working one-on-one with a mental health coach over 6 sessions, you’ll learn practical strategies to manage stressors such as:

  • coping with stress and anxiety - including study and work stress or increasing motivation at work
  • life changes – moving house, changing jobs, becoming a parent or losing someone close
  • sleep or concentration issues
  • natural disasters – recovering from fires and floods
  • financial worries.

NewAccess is suitable for people diagnosed with mild to moderate anxiety or depression or both.

NewAccess isn’t right for you if you’re in crisis or currently seeing a psychologist or psychiatrist. To find other support options, talk to your GP or visit Get mental health support.

NewAccess for individuals

NewAccess is currently offered in parts of New South Wales, Queensland and Victoria.

Availability varies because different organisations run the program in each area.

NewAccess in your area may:

  • be offered by phone, video call or face-to-face
  • have age restrictions.

To check NewAccess availability in your area, use our postcode search.

Find a mental health coach – NewAccess

NewAccess for Small Business Owners 

We’ve developed a tailored mental health coaching program for small business owners, available by phone or online from anywhere in Australia.

You’ll be matched with a specially trained mental health coach with a small business background. 

NewAccess for Small Business Owners

NewAccess program structure

You’ll meet with your coach for 6 sessions over 6 weeks. Your coach will then talk to you about booking follow up sessions to check in on your progress.

Initial assessment – up to 60 minutes

At your first session with your coach you’ll:

  • talk through your challenges – choosing one or two issues to focus on
  • develop a problem statement – defining exactly what the issues are
  • create a plan based on your needs – including practical actions to tackle the issues.

If you need more support than NewAccess can offer, your coach will help you find a more appropriate service.

Five weekly sessions – up to 30 minutes

Each week you’ll work with your NewAccess coach to review your progress and work through your planned actions.

Your coach will give you practical activities to complete between sessions.

At your final session, your coach will help you decide whether you need to seek more support. Around 30% of people who complete NewAccess may need more support. This could include talking to your GP or seeing a psychologist.

Sam's NewAccess journey

NewAccess, a free coaching program developed by Beyond Blue for anyone who’s feeling stressed, anxious or overwhelmed about everyday life has made a big difference to 21 year old Sam Daddo's life.

Read more

NewAccess and me: “Learning about anxiety was incredibly powerful”

When 44-year-old Tara contacted her local NewAccess coach in early 2020, she didn’t know how the program could help her or even exactly what it was she needed help with – she just knew she had to do something.

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NewAccess and me: “It helped me so much”

When a combination of events and circumstances left 66-year-old Sue feeling down and like she wasn’t coping, she discovered NewAccess.

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Difference between mental health coaching and counselling

Just like counselling, your coach will support you to develop and work through your own tailored plan.

However, mental health coaching is different to counselling because:

  • you don’t need a GP referral or mental health treatment plan to access the program
  • it’s funded by the government so there’s no cost to you
  • it’s easy to access without long delays.