NewAccess Gold Coast

NewAccess for 25 years and older call 07 3186 4000 or enquire using the form below 

NewAccess for 12-24 year olds enquire here

What is NewAccess? 

NewAccess is a free and confidential mental health program, developed by Beyond Blue and delivered by Primary and Community Care Services (PCCS).

It's been designed to help you manage life stress and tackle day to day challenges. Challenges can range from work or relationship issues to the distress associated with emergencies and disasters such as bushfire, drought or flood.

If you're aged 25 and over you're in the right place. If you're between 12 - 24 years old, see NewAccess Gold Coast 12-24.

Why you'll love NewAccess

  • It's free, so no out of pocket expenses
  • The structured six session program gives you practical tools
  • You work with a local coach, trained in low-intensity cognitive behavioural therapy, who will guide you through a tailored, personal program
  • It’s completely confidential
  • No doctor’s referral or mental health treatment plan is required
  • It’s available via phone, video call or face to face where requested.

25 years and over enquire via the form below

NewAccess for 12-24 year olds enquire here

*Indicates mandatory field
Phone number should be between 10 and 12 characters
When you click submit, your enquiry will go to PCCS and you will be contacted in the next few days


 You may be eligible for NewAccess if you:

  • live in an area that delivers the NewAccess program
  • you’re the correct age for your region (some regions service 12+, 16+ or 18+).

Unfortunately, you will not able to use the service if you are;

  • currently seeing a psychologist or psychiatrist
  • dealing with severe/complex presentations.

Sometimes it’s not evident until the initial assessment if a person is not suitable for NewAccess. If your symptoms or condition is found to be too severe or not suitable, you will be referred to a more appropriate service.


NewAccess service during the coronavirus pandemic

NewAccess will support people while following safe physical-distancing advice.

Our providers will continue to offer coaching via video or phone call during the coronavirus pandemic.  Many providers are now back to face to face sessions, so please check with your provider directly to find out what options are available.

Remember, you don’t need a doctor’s referral to access this service, just enquire directly today.


In the below video, Brenton talks about his experience with NewAccess:


You can access more stories from people who have been through the NewAccess program here. You can also read through our frequently asked questions. To see all available regions, visit our Find A Coach page.

NewAccess is NOT a crisis service. It is an early intervention program designed to support people early and prevent potential crises down the track. 

If you require immediate support or advice, please call the Beyond Blue Support Service 24/7 on 1300 224 636. If you are in an emergency, or at immediate risk of harm to yourself or others, please call 000






Stay in touch with us

Sign up below for regular emails filled with information, advice and support for you or your loved ones.

Sign me up