NewAccess Gold Coast

NewAccess for 25 years and older call 07 3186 4000 or enquire using the form below

NewAccess for 12-24 year olds enquire here

What is NewAccess? 

NewAccess is a free confidential support program, developed by Beyond Blue, designed to help you manage life stress and tackle day to day challenges. 

This program is available to anyone 12 years and over and is delivered by Lives Lived Well and Primary and Community Care Services (PCCS). People 25 and over will be supported by PCCS and can enquire below.

If you're under 25, see NewAccess Gold Coast 12-24.

More than 11,000 people in Australia have participated in the NewAccess program and love it for a variety of reasons. In these uncertain times NewAccess has a valuable role to play. 

  • It's free, so no out of pocket expenses
  • The structured six session program gives you practical tools
  • You work with a local coach, trained in low-intensity cognitive behavioural therapy, who will guide you through a tailored, personal program
  • It’s completely confidential
  • No doctor’s referral or mental health treatment plan is required
  • It’s available via phone, video call or face to face where requested.

25 years and over enquire via the form below

NewAccess for 12-24 year olds enquire here

*Indicates mandatory field
When you click submit, your enquiry will go to PCCS and you will be contacted in the next few days

NewAccess service during the coronavirus pandemic

Beyond Blue understands the worry and distress many people may be experiencing due to the coronavirus pandemic. It is also affecting the way many health services and supports operate, and you may be concerned how we’ll continue to provide NewAccess during this time.

The good news is that NewAccess is perfect for supporting people while following safe physical-distancing advice. Our providers will continue to offer coaching via video or audio call during the coronavirus pandemic and we hope there’ll be as little impact as possible on our services.

Please be sure to check with your provider directly to find out what options are available. As usual you don’t need a doctor’s referral to access this service and you can make an appointment and talk to your Coach from the comfort of your home


In the below video, Brenton talks about his experience with NewAccess:


You can access more stories from people who have been through the NewAccess program here. You can also read through our frequently asked questions. To see all available regions, visit our Find A Coach page.

NewAccess is NOT a crisis service. It is an early intervention program designed to support people early and prevent potential crises down the track. 

If you require immediate support or advice, please call the Beyond Blue Support Service 24/7 on 1300 224 636. If you are in an emergency, or at immediate risk of harm to yourself or others, please call 000






Stay in touch with us

Sign up below for regular emails filled with information, advice and support for you or your loved ones.

Sign me up