1. Hear from a NewAccess coach
    An Access Coach, specifically trained and experienced, will support you in setting practical goals that will get you back on track.
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Contact a NewAccess coach

What is NewAccess?

A free mental health coaching service developed by Beyond Blue that provides support in the form of a specially trained coach.

Over six private sessions, your coach will help you set practical and effective goals, giving you the skills to manage the pressures in your life so that you can get back to feeling your best.

Coaching sessions are available over the phone or in person.

While we are working to expand the program, NewAccess is currently only available in certain parts of Australia. 

Locations are listed below. If NewAccess is offered in your area, the process for getting involved is simple; 

  1. Click on your preferred location from the regions below
  2. Click on the enquiry button or phone number to call
  3. An intake officer will contact you to discuss your needs
  4. Set up a time to get started!

Queensland

Brisbane North (RFQ)

Your Access coaches are located at the address below 8.30am – 4.30pm Monday to Friday at:

  • 298 Gilchrist Avenue, Herston, QLD 4006

Visit http://www.health.gov.au/internet/main/publishing.nsf/Content/PHN-Brisbane_North to view a map of the Primary Health Network's boundaries to check if you live in this service area. If you are unsure please call 07 3358 4424.

NewAccess Brisbane North CLICK TO ENQUIRE TODAY

Brisbane South (Belong)

Your Access coaches are located at the address below between 8.30-4.30pm Monday to Friday at:

  • 21 Hanify Street, Acacia Ridge, QLD  4110
Visit http://www.health.gov.au/internet/main/publishing.nsf/Content/PHN-Brisbane_South to view a map of the Primary Health Network's boundaries to check if you live in this service area. If you are unsure please call 07 3277 4231.
NewAccess Brisbane South CLICK TO ENQUIRE TODAY

OR call 07 3277 4231

 

NewAccess in Brisbane South has a specific focus on culturally and linguistically diverse communities.

Darling Downs and West Moreton (Lives Lived Well and MIFQ)

Lives Lived Well 

NewAccess coaches are located at Warwick, Gatton, Dalby and Kingaroy. 8.30am – 4.30pm Monday to Friday.

NewAccess Warwick, Gatton, Dalby and Kingaroy CLICK TO ENQUIRE TODAY

Mental Illness Fellowship Queensland (MIFQ)

NewAccess Coaches are located at Toowoomba and Ipswich and Scenic Rim, 8.30am – 4.30pm Monday to Friday.

NewAccess Warwick, Gatton, Dalby and Kingaroy CLICK TO ENQUIRE TODAY
Visit http://www.health.gov.au/internet/main/publishing.nsf/Content/PHN-Darling_Downs_and_WestMoretonto view a map of the Primary Health Network's boundaries to check if you live in this service area. If you are unsure please call 1300 971 309.

Gold Coast (Bolton Clarke)

Your coaches are located at the address below 9am-5pm Monday to Friday at:

  • 191 Varsity Parade, Varsity Lakes, QLD 4227

Visit http://www.health.gov.au/internet/main/publishing.nsf/Content/PHN-Gold_Coast to view a map of the Primary Health Network's boundaries to check if you live in this service area. If you are unsure please call 1800 010 630.

NewAccess Gold Coast CLICK TO ENQUIRE TODAY

Western Queensland- South West (Lifeline Darling Downs & South West QLD Ltd.)

Your Access coaches are located in Roma and Charleville between 9.00am – 4.00pm Monday to Friday.

Click here to view a map of the Primary Health Network's boundaries to check if you live in this service area. If you are unsure please call 1300 991 443.

NewAccess South West QLD CLICK TO ENQUIRE TODAY

Western Queensland- Central West (Royal Flying Doctor Service)

Your Access coaches are located at the address below between 8:30am – 4:00pm Monday to Friday at:

  • 137 Eagle Street, Longreach, QLD 4730

Click here to view a map of the Primary Health Network's boundaries to check if you live in this service area. If you are unsure please call 07 4652 5800.

NewAccess Central West QLD CLICK TO ENQUIRE TODAY

Western Queensland- North West (Centacare NQ)

Your Access coaches are located at the address below between 8:30am – 5:00pm Monday to Friday at:

  • Centacare NQ, 80 Short Street, Mount Isa, QLD 4825

Click here to view a map of the Primary Health Network's boundaries to check if you live in this service area. If you are unsure please call 1300 672 273.

NewAccess North West QLD CLICK TO ENQUIRE TODAY

Australian Capital Territory (nextstep Low Intensity)

Your Access coaches are located at the address below 8:30am – 5pm Monday to Friday at:

  • 2/1 Geils Ct, Deakin, ACT 2600

Visit www.health.gov.au/internet/main/publishing.nsf/Content/PHN-ACT to view a map of the Primary Health Network's boundaries to check if you live in this service area. If you are unsure please call 02 6287 8066.


Australian Capital Territory CLICK TO ENQUIRE TODAY

New South Wales

North Coast 

Your Access coaches are based at the addresses below 8am – 6pm Monday to Friday, and are also able to see clients in several other locations in surrounding towns and communities. Visit www.health.gov.au/internet/main/publishing.nsf/Content/PHN-North_Coast to view a map of the Primary Health Network's boundaries to check if you live in this service area. If you are unsure please call 1800 010 630.

  • East Lismore: 2a Carrington Street, NSW 2480
  • Port Macquarie: 53 Lord Street, NSW 2444
  • Tweed Heads: Mullumbimby District Neighbourhood Centre, 155 Dalley St, Mullumbimby NSW 2482
NewAccess North Coast CLICK TO ENQUIRE TODAY

South Western Sydney (Bolton Clarke)

Your Access coaches are located at the address below between 9:00-5:00pm Monday to Friday at:

  • Suite 6/220 Northumberland Road, Liverpool, NSW 2170

Visit http://www.health.gov.au/internet/main/publishing.nsf/Content/PHN-South_Western_Sydney to view a map of the Primary Health Network's boundaries to check if you live in this service area. If you are unsure please call 1800 010 630.

NewAccess South Western Sydney CLICK TO ENQUIRE TODAY

Central and Eastern Sydney (Bolton Clarke)

Your Access coaches are located at the address below between 9:00-5:00pm Monday to Friday at:

  • 532 Queen Street, Petersham, NSW 2049

Visit http://www.health.gov.au/internet/main/publishing.nsf/Content/PHN-Central_and_Eastern_Sydney to view a map of the Primary Health Network's boundaries to check if you live in this service area. If you are unsure please call 1800 010 630.

NewAccess Central and Eastern Sydney CLICK TO ENQUIRE TODAY

Riverina/Murrumbidgee (Intereach)

Your Access coaches are based at the addresses below 9am – 5pm Monday to Friday, and are also able to see clients in Cootamundra, as well as take phone sessions throughout Riverina/Murrumbidgee region:

  • Wagga Wagga: 20 Peter Street, NSW 2650
  • Deniliquin: 78 Napier Street, NSW 2710
  • Griffith: 51 Yambil St, NSW 2680 

The NewAccess Service is available throughout the Murrumbidgee region, visit http://www.health.gov.au/internet/main/publishing.nsf/Content/PHN-Murrumbidgee to view a map of the Primary Health Network's boundaries to check if you live in this service area.

This region includes the towns listed here (and many smaller communities in between). If you are unsure please call 02 6923 3195.

NewAccess Riverina/Murrumbidgee CLICK TO ENQUIRE TODAY

Victoria

Gippsland

Your NewAccess Perinatal Coach can be contacted on OR call 1800 010 630

Visit www.health.gov.au/internet/main/publishing.nsf/Content/PHN-Gippsland to view a map of the Gippsland Primary Health Network’s boundaries to check if you live in this service area.

Enquire here Gippsland NewAccess - Perinatal


If you’re interested in having NewAccess commissioned in your local area, please get in contact with your local PHN to ask about the service via this link.

 

Crisis support

If you are in an emergency, or at immediate risk of harm to yourself or others, please contact emergency services on 000. Other services include:

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