1. Hear from a NewAccess coach
    An Access Coach, specifically trained and experienced, will support you in setting practical goals that will get you back on track.
    Read transcript

Contact a NewAccess coach

NewAccess is a free service that provides six free sessions with a specifically trained NewAccess coach. At your first appointment, your coach will complete an initial assessment with you and develop a program tailored to your needs.

Coaches are also well connected in the community and can point you in the right direction of other supporting groups such as employment, financial, education, housing and more.

Only available in certain parts of Australia, coaches can be accessed over the phone or face-to-face, whichever is most convenient for you.

If you’re interested in having NewAccess commissioned in your local area, please get in contact with your local PHN to ask about the service via this link:http://www.health.gov.au/internet/main/publishing.nsf/Content/phn-locator

If you decide to work with a coach in person, you can find them at the locations below.

Queensland

Brisbane North (MIFQ)

Your Access coaches are located at the address below 8.30am – 4.30pm Monday to Friday at:

  • 298 Gilchrist Avenue, Herston, QLD 4006

Visit http://www.health.gov.au/internet/main/publishing.nsf/Content/PHN-Brisbane_North to view a map of the Primary Health Network's boundaries to check if you live in this service area. If you are unsure please call 07 3358 4424.

Call or email Brisbane North 07 3358 4424

Brisbane South (Belong)

Your Access coaches are located at the address below between 8.30-4.30pm Monday to Friday at:

  • 21 Hanify Street, Acacia Ridge, QLD  4110
Visit http://www.health.gov.au/internet/main/publishing.nsf/Content/PHN-Brisbane_South to view a map of the Primary Health Network's boundaries to check if you live in this service area. If you are unsure please call 07 3277 4231.
Call or email Brisbane South 07 3277 4231
NewAccess in Brisbane South has a specific focus on culturally and linguistically diverse communities.

Darling Downs and West Moreton (Lives Lived Well and MIFQ)

Lives Lived Well 

NewAccess coaches are located at Warwick, Gatton, Dalby and Kingaroy. 8.30am – 4.30pm Monday to Friday.

Call or email Warwick, Gatton, Dalby and Kingaroy 1300 971 309

Mental Illness Fellowship Queensland (MIFQ)

NewAccess Coaches are located at Toowoomba and Ipswich and Scenic Rim, 8.30am – 4.30pm Monday to Friday.

Call or email Toowoomba, Ipswich & Scenic Rim 1300 971 309
Visit http://www.health.gov.au/internet/main/publishing.nsf/Content/PHN-Darling_Downs_and_WestMoretonto view a map of the Primary Health Network's boundaries to check if you live in this service area. If you are unsure please call 1300 971 309.

Gold Coast (Bolton Clarke)

Your coaches are located at the address below 9am-5pm Monday to Friday at:

  • 191 Varsity Parade, Varsity Lakes, QLD 4227

Visit http://www.health.gov.au/internet/main/publishing.nsf/Content/PHN-Gold_Coast to view a map of the Primary Health Network's boundaries to check if you live in this service area. If you are unsure please call 1800 010 630.

Call or email Gold Coast (Bolton Clarke) 1800 010 630

Western Queensland- South West (Lifeline Darling Downs & South West QLD Ltd.)

Your Access coaches are located in Roma and Charleville between 9.00am – 4.00pm Monday to Friday.

Click here to view a map of the Primary Health Network's boundaries to check if you live in this service area. If you are unsure please call 1300 991 443.

Call or email Western QLD - South West 1300 991 443

Western Queensland- Central West (Royal Flying Doctor Service)

Your Access coaches are located at the address below between 8:30am – 4:00pm Monday to Friday at:

  • 137 Eagle Street, Longreach, QLD 4730

Click here to view a map of the Primary Health Network's boundaries to check if you live in this service area. If you are unsure please call 07 4652 5800.

Call or email Western QLD - Central West 07 4652 5800

Western Queensland- North West (Centacare NQ)

Your Access coaches are located at the address below between 8:30am – 5:00pm Monday to Friday at:

  • Centacare NQ, 80 Short Street, Mount Isa, QLD 4825

Click here to view a map of the Primary Health Network's boundaries to check if you live in this service area. If you are unsure please call 1300 672 273.

Call or email Western QLD - North West 1300 672 273

Australian Capital Territory (nextstep Low Intensity)

Your Access coaches are located at the address below 8:30am – 5pm Monday to Friday at:

  • 2/1 Geils Ct, Deakin, ACT 2600

Visit www.health.gov.au/internet/main/publishing.nsf/Content/PHN-ACT to view a map of the Primary Health Network's boundaries to check if you live in this service area. If you are unsure please call 02 6287 8066.


Call or email Australian Capital Territory 02 6287 8066

New South Wales

North Coast 

Your Access coaches are based at the addresses below 8am – 6pm Monday to Friday, and are also able to see clients in several other locations in surrounding towns and communities. Visit www.health.gov.au/internet/main/publishing.nsf/Content/PHN-North_Coast to view a map of the Primary Health Network's boundaries to check if you live in this service area. If you are unsure please call 1800 010 630.

  • East Lismore: 2a Carrington Street, NSW 2480
  • Port Macquarie: 53 Lord Street, NSW 2444
  • Tweed Heads: Mullumbimby District Neighbourhood Centre, 155 Dalley St, Mullumbimby NSW 2482
Call or email North Coast 1800 010 630

South Western Sydney (Bolton Clarke)

Your Access coaches are located at the address below between 9:00-5:00pm Monday to Friday at:

  • Suite 6/220 Northumberland Road, Liverpool, NSW 2170

Visit http://www.health.gov.au/internet/main/publishing.nsf/Content/PHN-South_Western_Sydney to view a map of the Primary Health Network's boundaries to check if you live in this service area. If you are unsure please call 1800 010 630.

Call or email South Western Sydney 1800 010 630

Central and Eastern Sydney (Bolton Clarke)

Your Access coaches are located at the address below between 9:00-5:00pm Monday to Friday at:

  • 532 Queen Street, Petersham, NSW 2049

Visit http://www.health.gov.au/internet/main/publishing.nsf/Content/PHN-Central_and_Eastern_Sydney to view a map of the Primary Health Network's boundaries to check if you live in this service area. If you are unsure please call 1800 010 630.

Central and Eastern Sydney 1800 010 630

Riverina/Murrumbidgee (Intereach)

Your Access coaches are based at the addresses below 9am – 5pm Monday to Friday, and are also able to see clients in Cootamundra, as well as take phone sessions throughout Riverina/Murrumbidgee region:

  • Wagga Wagga: 20 Peter Street, NSW 2650
  • Deniliquin: 78 Napier Street, NSW 2710
  • Griffith: 51 Yambil St, NSW 2680 

The NewAccess Service is available throughout the Murrumbidgee region, visit http://www.health.gov.au/internet/main/publishing.nsf/Content/PHN-Murrumbidgee to view a map of the Primary Health Network's boundaries to check if you live in this service area.

This region includes the towns listed here (and many smaller communities in between). If you are unsure please call 02 6923 3195.

Call or email Riverina/Murrumbidgee 02 6923 3195

Victoria

Gippsland

Your NewAccess Perinatal Coach can be contacted on 1800 010 630

Visit www.health.gov.au/internet/main/publishing.nsf/Content/PHN-Gippsland to view a map of the Gippsland Primary Health Network’s boundaries to check if you live in this service area.

Enquire here Gippsland NewAccess - Perinatal
If you’re interested in having NewAccess commissioned in your local area, please get in contact with your local PHN to ask about the service via this link: http://www.health.gov.au/internet/main/publishing.nsf/Content/phn-locator

Crisis support

If you are in an emergency, or at immediate risk of harm to yourself or others, please contact emergency services on 000. Other services include:

Stay in touch with us

Sign up below for regular emails filled with information, advice and support for you or your loved ones.


All done! You should’ve received a confirmation email, so please check when you’re finished here and click the link in the email. If you can’t see it, we might be in your junk mail.

Subscribe failed. Please try later or contact us.