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Forums / Re-designing and upgrading the Online Forums / How can we improve the forums? Your suggestions and comments please

Topic: How can we improve the forums? Your suggestions and comments please

  1. Guest_1643
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    24 February 2022 in reply to demonblaster

    Hi dB Paul and all

    I don't know if a generic email everything u use a word like s**** is helpful

    Perhaps if someone is under 18 but otherwise we are not children, we are able to use such a word safely.

    I don't read the emails or find they have benefited me in or not in crises.

    3 people found this helpful
  2. golden82
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    435 posts
    26 February 2022 in reply to Guest_1643
    Would like to be able to edit spelling mistakes - just seen I typed - to instead of too...feel a bit stupid and can't fix it. I know it is a minor thing, but should be easy to implement I would think. Thanks.
    3 people found this helpful
  3. mmMekitty
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    26 February 2022 in reply to Guest_1643

    I agree with you, Sleepy, except we are not all adults using BB Forums. Some people are more vulnerable than others, too. I try to be mindful of that, even though I won't be permitted the openness I would like

    Am I right, that, children are able to read across the entire forum, post across the whole thing too?

    I can only imagine, had this site been around when I was a young teenager, I am certain I would have investigated pretty much every corner of this place, & would have been drawn to topics I was living with at the time - topics which the adults around me would not have dared talk about openly with each other, let alone with a child they knew could hear. It would have been of tremendous value to me simply knowing others felt as I was trying not to feel. Maybe I would have found help years earlier than I had.... the possibilities rattle round my head.

    *

    I'd like to be able to fix spelling mistakes, too, but if I could edit one letter, how many more would I edit? Knowing me, I might want to go back & re-write whole paragraphs! Then the chances are the post someone has written in response would seem to be in response to a somewhat different post. Could get quite confusing.

    I guess, Golden82, we're going to have to live with our imperfections exposed!

    mmMekitty

    3 people found this helpful
  4. quirkywords
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    26 February 2022 in reply to golden82

    As the crowned Queen of typos on this forum, people tell me to edit in word but I dont.

    golden no one makes as many mistakes as me.

    4 people found this helpful
  5. mmMekitty
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    26 February 2022 in reply to quirkywords
    Croix? 😼
    1 person found this helpful
  6. Guest_1643
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    26 February 2022 in reply to mmMekitty

    Hi all

    I know there are children who can read but I think the word itself is not the risk.

    1 person found this helpful
  7. geoff
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    27 February 2022 in reply to demonblaster

    Hello Cyaz, thanks.

    Geoff.

    1 person found this helpful
  8. Sophie_M
    Community Moderator
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    28 February 2022 in reply to Sophie_M
    Hey everyone,

    It is very irritating to notice a spelling mistake after posting, we’ve been there many times! While we can’t currently set community members up to edit posts, we don’t mind people using the “Report Post” button to request an edit from the moderator. It might not be instant as mods can be pretty busy sometimes, but we’ll always try.

    We love the idea of a Welcome Pack! We’re having a look at how our Forums FAQ and a few other orientation pages could be improved. The suggestions Sleepy21, Summer Rose and others have shared are fab, thank you.

    We’re sorry to hear the email received if mentioning a word like “suicide” can be frustrating or distressing for a few of you. We really like Demonblaster’s suggestion of displaying it on the page, rather than emailing each time, but it’s a tricky thing to implement as it’s important that we share some options for immediate support as quickly and directly as we can. 

    Thanks for sharing your thoughts about young people on the forums, mmMekitty. We hope this is a helpful space for young people. Part of the reason it’s open to the public is so that people of any age can find these discussions and know it’s ok to talk about mental health, and it’s ok to ask for help. We think it’s awesome to think about the impact the discussions you lovely folk have here on the forums may have. 💙

    Kind regards,

    Sophie M
    3 people found this helpful
  9. Blue's Clues
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    2299 posts
    28 February 2022 in reply to Sophie_M

    Hi all,

    Sophie, I think the way the Sane forums do it may be the answer to handling participants using a blacklisted word. Rather than sending an e-mail with no context for what post it's referring to, or what word the system is upset about - which is frankly confusing and dismaying - they give you the information on the spot. I stumbled upon a word that is perfectly appropriate in context (which is how I was using it), but not so much out of context. When I clicked "post", the system bounced me back to the text box I wrote my post in, with a brief explanation of what was not accepted, a link to click if I wished to query or dispute it, and some emergency contact details should I require them. The really important and good thing for me was that the post wasn't suddenly taken away to be toyed with by someone else. I knew exactly what the problem was, I knew immediately and that it was for the very post I was writing, and I could edit it myself before actually posting it. I can't begin to tell you how much better that was for my mental health than the dreaded contextless Beyond Blue e-mail and knowing any one of my posts may turn up later in words that aren't my own and with nothing signifying it has been edited, to tell my fellows why that post doesn't sound like me and likely just doesn't make sense! There is nothing worse for someone who needs to have a voice than to have their voice taken from them and/or twisted. And you know, that's most if not all of us here.

    Blue.

    8 people found this helpful
  10. Guest_1643
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    28 February 2022 in reply to Blue's Clues

    Oof....excellent blues clues I find that makes a lot more sense! Great idea.

    I'd love a welcome pack , like a link of some basics etc, maybe peers can have a say on what it includes

    3 people found this helpful
  11. golden82
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    435 posts
    28 February 2022 in reply to Blue's Clues
    Thank you Blue :) you have clearly explained how a lot of us feel when that happens. Thank you for your voice being a voice for me and I'm sure for others too. That idea does sound a more empowering way to do things. Ps good to see you here.
    4 people found this helpful
  12. mmMekitty
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    28 February 2022 in reply to Blue's Clues

    Thank you, Blue's Clues, for succeeding to say what I have been trying to say...

    mmMekitty

    3 people found this helpful
  13. Matchy69
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    28 February 2022 in reply to Blue's Clues
    That sounds like a really good system.Not sure how hard that is to implement but certainly would be a much better way to go about it.
    2 people found this helpful
  14. Guest_1643
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    28 February 2022 in reply to Blue's Clues

    That's right and also it can be difficult to know which post is being edited, we may have written a few posts and not remember

    2 people found this helpful
  15. Katyonthehamsterwheel
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    28 February 2022 in reply to Blue's Clues

    There is nothing worse for someone who needs to have a voice than to have their voice taken from them and/or twisted.

    yes, this!

    4 people found this helpful
  16. Guest_1643
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    28 February 2022

    I think even though all that happens if I use a word or term like si, or sh, is that I get the email from bb,

    Still, I feel somehow censored, or like I've said something wrong

    Without intending it it creates a feeling in me that I'm bad or dangerous or a threat

    So much so that I've subconsciously learned to avoid those words

    I think that's a problem, because the words aren't the danger

    4 people found this helpful
  17. tranzcrybe
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    28 February 2022
    Language, appropriateness can be addressed simply with a filter - there ae some potential litigation issues that BB could find themselves embroiled in if exposing young readers to certain behaviours without placing checks and balances.
    This brings it all back to accountability where members and readers alike need to register and agree they are of a certain age group. As such, a sliding scale of word/topic filters can redact or 'erase' age inappropriate content, or simply block particular threads/sections.
    Perhaps the "young people" section could house such modified posts thus limiting delving into the murky waters of adult issues, but still providing access to the main subject content (albeit not without some risk, but keeping within the auspices of the BB values).
    Alas, if the prospect of simply editing one's post is beyond grasp, my hopes (and BC's real time alerts) may be in vain.
    2 people found this helpful
  18. tranzcrybe
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    28 February 2022
    Unanticipated responses may be abated with a qualification at the top to meet the OP's expectations using checkboxes at the time of creation which can equally be selected to filter out unwanted replies and/or content:

    My thread is seeking...
    [X] Friendly chat/discussion
    [X] Emotional support
    [X] Advice
    [X] Answers
    [X] Critical comment
    [X] Professional services
    [X] Immediate action

    Replies can similarly qualify the nature of the response:
    I am...
    [X] Asking a question
    [X] Making a suggestion
    [X] Offering my own experience
    [X] Providing encouragement
    [X] Putting a contrary view
    [X] Raising concerns
    for which the OP may or may not check to view.

    Possibly categories could be allocated not so much for the content but for these desired responses.

    The addition of trigger warnings, explicit language advice, and content warnings might offer some protection if placed in a dedicated section:
    This section contains (or may contain)...
    [X] Inappropriate language
    [X] Mature themes
    [X] Graphic descriptions
    [X] Abuse &/or violence content
    [X] Emotionally distressing content
    ...with the relevant disclaimer or requirement that readers must be registered (through declaration) to be granted access.
    This at least places the onus on the reader and alerts them to any potentially harmful material (including the subject of recent posts to this thread) and permits posters to not feel intimidated to express whatever grievance or ailment they choose in the interests of having a voice (notwithstanding targeted abuse).
    1 person found this helpful
  19. Guest_1643
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    28 February 2022 in reply to tranzcrybe

    Ho transcribe

    I see value in this

    The forums are so broad

    So sometimes ppl make their threads for themselves like a diary.other times they want to chat. Could be interesting if there were ways to be direct about this.

    1 person found this helpful
  20. Guest_1643
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    28 February 2022

    Also re being able to unsubscribe from a thread

    This is so important

    Ppl may post in a thread years ago, and then the content becomes triggering or upsetting

    Ecerytime I'm online I'll get notications when and who updated the thread

    I get triggered and upset, remembering the difficulties I felt on that thread. Maybe it felt too much, maybe I felt I wasn't in right mindset , who knows....I should be able to have space away and the notifications make it really hard

    5 people found this helpful
  21. demonblaster
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    1 March 2022 in reply to Sophie_M

    Hiyaz ☺

    Hearing youse re...

    " We’re sorry to hear the email received if mentioning a word like “suicide” can be frustrating or distressing for a few of you.

    We really like Demonblaster’s suggestion of displaying it on the page, rather than emailing each time, but it’s a tricky thing to implement as it’s important that we share some options for immediate support as quickly and directly as we can. "

    Re... " it’s important that we share some options for immediate support as quickly and directly as we can. "...

    Maybe instead of an email could a link be put on a following post to the info.

    I know in my hard times it's near impossible to post let alone when in anything to do with suicide times.

    In that Black headspace any activity is a tremendous effort.

    A link would be the quickest easiest access to help.

    And wondering unless you're obliged to send the emails if a check box could be viable for people to choose to receive the them maybe after the first one.

    Cheers ☺

    2 people found this helpful
  22. Guest_1643
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    1 March 2022 in reply to demonblaster

    I totally agree with deebi

    I do feel the hurdles and stresses to talk about suicide and sh sometimes mean ill just keep quiet and not share

    I think this is more dangerous than posting the word

    Sharing the feelings openly in some way beats stigma

    3 people found this helpful
  23. geoff
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    3 March 2022 in reply to Guest_1643

    Hi Everyone, what frustrates me and this may have been said before, but nothing has improved it, is that you spend half an hour typing out a reply and when you want to post it, 'SYSTEM ERROR' appears, so the half hour you have spent has been wasted.

    I know notepad can remember what you have said, but it's too slow, and I could 'copy and paste' the reply, but again, it's too much extra work.

    How can this be overcome.

    Geoff.

    2 people found this helpful
  24. Matchy69
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    3 March 2022 in reply to geoff
    Geoff that why I try not to do long replys anymore.It is so frustrating when that happens.
    2 people found this helpful
  25. mmMekitty
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    3 March 2022 in reply to Matchy69

    I've been aware that after writing a long post, it takes longer to upload, the longer the post, the longer I sit here wondering if what I posted will get through.

    Sometimes I will copy & paste from a document, theen I have to go through it & add the little extra space between paragraphs. I just think that looks nicer, & makes reading a bit easier.

    Sometimes I don't know I'm going to end up writing as much as I do, & I'm entering directly into the box here.

    If I write way too much, it tends to be easier to copy from here, paste into a word doc, & edit there, then return here... it takes considerably longer when I have to edit my own LONG posts! Think that would teach me to write less? Maybe a little, but not guaranteed.

    So long as I have a reasonable internet signal, the long post will eventually get through. I just have to wait while the little hourglass spins.

    mmMekitty

    1 person found this helpful
  26. Sophie_M
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    3 March 2022 in reply to geoff

    Hi Geoff and Matchy69,

    Thank you for sharing this feedback. We just want to flag that this is a technical issue which we can follow up best by email. If anyone else is experiencing issues with a “system error” message, please take a screenshot and email us at modsupport@beyondblue.org.au so that we can investigate it promptly.

    We do always recommend composing longer replies in notepad or word in case your forum session ends, whether due to local issues like an internet dropout, or because your session has expired after you’ve been on a page for a while.

    We know it's really irritating to lose a post when you've put a lot of effort into it, and so the forums update will include an auto-save feature for posts and post replies. You'll be able to type replies straight onto the page, knowing that they'll be saved. :)

    Kind regards, 

    Sophie M

    5 people found this helpful
  27. Sophie_M
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    3 March 2022 in reply to Guest_1643

    Hi everyone,

    Just wanted to share one of the ProjectTeam’s updates on the Forum Changes thread as we think it’s relevant to something a few of you have mentioned:

    "Yes, you will be able to both subscribe and un-subscribe to threads. You can also subscribe / unsubscribe to entire boards - though I suspect doing this for threads is more useful?
    We're still in the throws of working out just how to manage this on the platform.

    I'm at risk of getting a bit complex here, but there is a 'my threads' type feature on the new platform, which does act a little different to the 'subscribed' threads feature. We're working through how to set those up, so that what you're viewing continues to stay relevant, and so that you (hopefully) have more control over what you're seeing."

    It's also great to see this discussion about how our email referrals for posts mentioning could be done differently. There are some really good examples of how other services handle this issue. We can hear that, depending how the person posting might be feeling, a link or some “hover-to-display” text might be a preference. This feedback is so appreciated, thank you.

    Sleepy21 – we just want to thank you for sharing this:

    "Sharing the feelings openly in some way beats stigma"

    We think that’s so well said. 👏 

    Kind regards, 

    Sophie M

    5 people found this helpful
  28. Guest_1643
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    3 March 2022 in reply to Sophie_M

    Thank you so much.

    Well done for the team.

    1 person found this helpful
  29. quirkywords
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    3 March 2022 in reply to Guest_1643

    Sleep thanks for your input a d your honesty.

    Everyone who has posted thanks very much for you great ideas.

    Sophie auto save will help me and many others. Thanks

  30. mmMekitty
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    3 March 2022 in reply to Sophie_M

    Thank you, Sophie_M/Team,

    These new features would be very useful & much appreciated. 😺

    mmMekitty

    1 person found this helpful

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