Beyond Blue Webchat

Webchat is our free 24/7 online service for brief counselling.

It's your private, safe space to get mental health advice. Our counsellors will listen to you and support you. They can also help find the right mental health services if you need support.

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More people are currently reaching out for support than usual.

A counsellor will chat with you as soon as one is available, however you may experience a longer wait, especially during our busiest times between 5pm and midnight (Melbourne time).

You’ll be asked for your preferred name and phone number. You don’t have to tell us your real name if you don’t want to.

Before connecting you with a counsellor, we'll ask a few automated questions. Your responses will help the counsellor provide the right support sooner.

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After these questions, you'll enter a queue. Then a counsellor will come online to chat with you as soon as one is available.

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Webchat availability

Webchat is a free service.
Webchat is available 24/7.
Webchat is available for everyone in Australia.

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Wait times

As many people seek support there can be a wait before a counsellor is available to support you.

Our busiest times are typically between 5pm and midnight (Melbourne time).

If you're at risk of harming yourself right now, call Triple Zero 000 for an ambulance.

If you're feeling suicidal, call or chat online to Lifeline or Suicide Call Back Service.

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Ready to chat?

Press the 'Chat to a counsellor' button below:

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Call a counsellor

Our telephone counselling service is available 24/7 for brief counselling.

Accessibility and language support are available for telephone counselling.

Call 1300 224 636

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Connect with others online

Anonymously read, share and learn from people who understand what you're going through. Share your lived experience with our welcoming peer support community at the Beyond Blue Forums.

Visit our Forums Log into Forums