Question 1

How do I register? What do I do if I am having trouble logging in?

Accepted Answer

You can access the digital booking platform through the Beyond Blue webpage or Before Blue Portal registration. First check that your email address and password are correct. If still having issues, try resetting your password by clicking "Forgot your password?" on the sign-up page and following the prompts. If the error continues, contact support.beforeblue@beyondblue.org.au.

Question 2

Why do I have to provide my date of birth and postcode to create an account?

Accepted Answer

This information helps verify your identity and ensure eligibility for the program.

Question 3

Why do I have to provide a phone number?

Accepted Answer

Your phone number is used for appointment reminders and support communication.

Question 4

Where do you store my data?

Accepted Answer

Your data is stored securely in accordance with Beyond Blue’s privacy policy.

Question 5

Why do I have to enter a code from my organisation?

Accepted Answer

The code links your registration to your organisation’s access to the Before Blue program.

Question 6

Do you share my personal information with my organisation?

Accepted Answer

No, your personal information is confidential and not shared with your organisation.

Question 7

What do you report back to my organisation?

Accepted Answer

Only de-identified, aggregated data is reported to organisations for program evaluation.

Question 8

Why am I asked to fill out pre-session questionnaires?

Accepted Answer

These help tailor the support you receive and track your progress throughout the program.

Question 9

Where can I access my questionnaire responses?

Accepted Answer

You can view your responses through your account on the Before Blue platform.

Question 10

How do I edit/update my personal information?

Accepted Answer

Log into your account and navigate to the profile section to update your details.

Question 11

How do I delete my account?

Accepted Answer

Contact support.beforeblue@beyondblue.org.au to request account deletion.

Question 12

How do I book an appointment?

Accepted Answer

Use the booking platform accessible via the Before Blue webpage.

Question 13

Will I receive a reminder of my appointment?

Accepted Answer

Yes, reminders are sent via email or SMS prior to your appointment.

Question 14

How do I reschedule/cancel my booked appointment?

Accepted Answer

Log into your account and use the appointment management tools to reschedule or cancel.

Question 15

What is Before Blue?

Accepted Answer

Before Blue is a workplace mental health coaching program offering early intervention support.

Question 16

How do I seek urgent assistance?

Accepted Answer

If you need urgent help, contact Beyond Blue’s support service or call 000 in an emergency.

Question 17

What is Low Intensity Cognitive Behavioural Therapy (LiCBT)?

Accepted Answer

LiCBT is a structured, evidence-based approach to managing stress and anxiety through coaching.

Question 18

Eligibility – who is Before Blue for?

Accepted Answer

Before Blue is available to employees of participating organisations who meet eligibility criteria.

Question 19

How do I access the booking platform?

Accepted Answer

Visit the Before Blue webpage and follow the links to the booking platform.

Question 20

Can I re-enter the service if I have already been through the program?

Accepted Answer

Yes, re-entry may be possible depending on your organisation’s guidelines and your needs.

Question 21

Has Before Blue been trialled?

Accepted Answer

Yes, Before Blue builds on the evidence and success of the NewAccess program.

Question 22

How is my progress measured?

Accepted Answer

Progress is tracked using questionnaires and coach assessments throughout the program.

Question 23

What does ‘recovery’ mean?

Accepted Answer

Recovery refers to improved wellbeing and reduced symptoms through coaching support.

Question 24

What can I expect from Before Blue?

Accepted Answer

You can expect confidential, structured support from trained coaches over several sessions.

Question 25

What’s different about Low-intensity Cognitive Behavioural Therapy (CBT) vs counselling programs?

Accepted Answer

LiCBT is more structured and goal-oriented than traditional counselling, focusing on practical strategies.

Question 26

How are Coaches trained?

Accepted Answer

Before Blue coaches receive specialised training in LiCBT and ongoing clinical supervision.

Question 27

Can I bring someone with me to sit in on the assessment/session?

Accepted Answer

Yes, you may bring a support person if it helps you feel more comfortable.

Question 28

Can Before Blue coaches do home visits?

Accepted Answer

No, sessions are conducted via telehealth or designated locations.

Question 29

Why would I see a coach when I could see a psychologist?

Accepted Answer

Coaches offer early intervention and practical support, which may be more accessible and timely.

Question 30

Do Before Blue coaches complete cultural competency training?

Accepted Answer

Yes, coaches are trained in cultural competency to support diverse communities.

Question 31

Is Before Blue suitable for First Nations peoples?

Accepted Answer

Yes, the program is designed to be inclusive and culturally sensitive.

Question 32

What happens if the program doesn’t suit my needs?

Accepted Answer

You can discuss alternative support options with your coach or contact Beyond Blue for guidance.

Question 33

How do I refer someone to Before Blue?

Accepted Answer

Share the program link or encourage them to speak with their organisation’s HR or wellbeing team.

Before Blue FAQs

Account FAQs

How do I register? What do I do if I am having trouble logging in?

Why do I have to provide my date of birth and postcode to create an account?

Why do I have to provide a phone number?

Where do you store my data? Why do I have to enter a code from my organisation?

Do you share my personal information with my organisation? What do you report back to my organisation?

Why am I asked to fill out pre-session questionnaires?

Where can I access my questionnaire responses?

How do I edit/update my personal information?

How do I delete my account?

Appointment FAQs

How do I book an appointment?

Will I receive a reminder of my appointment?

How do I reschedule/cancel my booked appointment?

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Service FAQs

What is Before Blue?

How do I seek urgent assistance?

What is Low Intensity Cognitive Behavioural Therapy (LiCBT)?

Eligibility – who is Before Blue for?

How do I access the booking platform?

Can I re-enter the service if I have already been through the program?

Has Before Blue been trialled?

How is my progress measured?

What does ‘recovery’ mean?

What can I expect from Before Blue?

What’s different about Low-intensity Cognitive Behavioural Therapy (CBT) vs counselling programs?

How are Coaches trained?

Can I bring someone with me to sit in on the assessment/session? Can Before Blue coaches do home visits?

Why would I see a coach when I could see a psychologist?

Do Before Blue coaches complete cultural competency training?

Is Before Blue suitable for First Nations peoples?

What happens if the program doesn’t suit my needs?

How do I refer someone to Before Blue?

What happens if the program doesn’t suit my needs?

How do I refer someone to Before Blue?

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Appointment FAQs

How do I book an appointment?

Will I receive a reminder of my appointment?

How do I reschedule/cancel my booked appointment?

Service FAQs

What is Before Blue?

How do I seek urgent assistance?

What is Low Intensity Cognitive Behavioural Therapy (LiCBT)?

Eligibility – who is Before Blue for?

How do I access the booking platform?

Can I re-enter the service if I have already been through the program?

Has Before Blue been trialled?

How is my progress measured?

What does ‘recovery’ mean?

What can I expect from Before Blue?

What’s different about Low-intensity Cognitive Behavioural Therapy (CBT) vs counselling programs?

How are Coaches trained?

Can I bring someone with me to sit in on the assessment/session? Can Before Blue coaches do home visits?

Why would I see a coach when I could see a psychologist?

Do Before Blue coaches complete cultural competency training?

Is Before Blue suitable for First Nations peoples?

What happens if the program doesn’t suit my needs?

How do I refer someone to Before Blue?

What happens if the program doesn’t suit my needs?

How do I refer someone to Before Blue?

Make wellbeing a part of your every day

Subscribe to receive info about mental health, keeping well and stories from our community.