Beyond Blue recognises and understands the feelings of anxiety, distress and concern many people may be experiencing in relation to the coronavirus (COVID-19) outbreak.
Beyond Blue's new COVID-19 Mental Health Support Service
Beyond Blue is working around the clock to build a dedicated COVID-19 Mental Health Support Service. This is in response to the growing demand for mental health support as a result of the coronavirus outbreak.
This new service will be funded by the Australian Government.
The service will offer free counselling by mental health professionals for all people in Australia 24/7, both online and over the phone. It will also provide free and easily accessible information and advice around coping with COVID-19, isolation and connection, workplace and financial hardship, and how best to support the mental health of loved ones. The service will be continually updated with new information, and enhanced with other tools and supports, over the coming weeks and months.
Beyond Blue offers the following wellbeing advice:
Try to maintain perspective
While it is reasonable for people to be concerned about the outbreak of coronavirus, try to remember that medical, scientific and public health experts around the world are working hard to contain the virus, treat those affected and develop a vaccine as quickly as possible.
Find a healthy balance in relation to media coverage
Being exposed to large volumes of negative information can heighten feelings of anxiety. While it’s important to stay informed, you may find it useful to limit your media intake if it is upsetting you or your family.
Access good quality information
It’s important to get accurate information from credible sources such as those listed below. This will also help you maintain perspective and feel more in control.
Try to maintain a practical and calm approach
Widespread panic can complicate efforts to manage the outbreak effectively. Do your best to stay calm and follow official advice, particularly around observing good hygiene habits.
The Australian Psychological Society has advice about maintaining positive mental health during the outbreak.
Try not to make assumptions
To contribute to a sense of community wellbeing, try to remember that the coronavirus can affect anyone regardless of their nationality or ethnicity and remember that those with the disease have not done anything wrong.
Managing your mental health while in self-isolation or quarantine
There are a number of ways to support your mental health during periods of self-isolation or quarantine.
- Remind yourself that this is a temporary period of isolation to slow the spread of the virus.
- Remember that your effort is helping others in the community avoid contracting the virus.
- Stay connected with friends, family and colleagues via email, social media, video conferencing or telephone.
- Connect with others via the Beyond Blue forums thread: Coping during the coronavirus outbreak.
- Engage in healthy activities that you enjoy and find relaxing.
- Keep regular sleep routines and eat healthy foods.
- Try to maintain physical activity.
- Establish routines as best possible and try to view this period as a new experience that can bring health benefits.
- For those working from home, try to maintain a healthy balance by allocating specific work hours, taking regular breaks and, if possible, establishing a dedicated work space.
- Avoid news and social media if you find it distressing.
Children and young people
Families and caregivers of children and young people should discuss news of the virus with those in their care in an open and honest way. Try to relate the facts without causing alarm, and in a way that is appropriate for their age and temperament. It is important to listen to any questions they may have, to let them know that they are safe and that it’s normal to feel concerned.
If the media or the news is getting too much for them, encourage them to limit their exposure. This video has some useful tips for talking to young people about scary stuff in the news.
Beyond Blue's Be You
initiative has also developed the following resources to help educators support children and young people’s mental health during the coronavirus outbreak.
Support for those experiencing financial hardship
As the ongoing spread of the coronavirus continues to affect the global economy, many people in Australia are losing jobs, livelihoods and financial stability. For information and services provided by the Australian government, please visit Services Australia
If you are experiencing financial hardship, National Debt Helpline offers free financial counselling.
Health care workers
Health care workers may feel extra stress during the COVID-19 outbreak. This is a normal response in these unprecedented circumstances. Such feelings are not a sign of weakness and it’s important to acknowledge this. There are practical ways to manage your mental health during this time, including:
- getting enough rest during work hours and between shifts
- eating healthy foods and engaging in physical activity
- keeping in contact with colleagues, family and friends by phone or online
- being aware of where you can access mental health support at work
- if you’re a manager, trying to create mentally healthy work structures.
It’s important the general public recognises the pressure that health systems and workers themselves are under and takes steps to support them where possible. Following government advice about ways individuals can help slow the spread of the virus will support the health care workers who are saving lives and keeping people safe. Our Heads Up website has more information about implementing mental health strategies in healthcare settings.
It’s normal to feel overwhelmed or stressed by news of the outbreak. We encourage people who have experienced mental health issues in the past to:
- activate your support network
- acknowledge feelings of distress
- seek professional support early if you’re having difficulties.
For those already managing mental health issues, continue with your treatment plan and monitor for any new symptoms.
Social contact and maintaining routines can be supportive for our mental health and wellbeing. In circumstances where this is not possible, staying connected with friends and family online or by phone may assist. Beyond Blue also has a dedicated page on its forums about coping during the coronavirus outbreak.
Acknowledge feelings of distress and seek further professional support if required.
Beyond Blue has fact sheets about anxiety and offers other practical advice and resources at beyondblue.org.au.
The Beyond Blue Support Service offers short term counselling and referrals by phone and webchat on 1300 22 4636.