Before Blue workplace wellbeing program for businesses

Before Blue - Worker Mental Health Coaching FAQs

Frequently asked questions (FAQs) for anyone interested, or participating, in the Before Blue – Mental Health Coaching program.

If you are having technical issues with the Before Blue platform that is not dealt with the FAQs, please email the support team at support.beforeblue@beyondblue.org.au.

Eligibility FAQs

  • Eligibility – Who is Before Blue – Worker Mental Health Coaching for?

  • Why am I not eligible if I have an active WorkCover mental injury claim?

  • Am I eligible if I have a past WorkCover claim for physical or mental injury that has been closed?

  • Is this a WorkSafe claim pathway?

  • Can I re-enter the service if I have already been through the program?

Privacy FAQs

  • How my information will be handled

Account FAQs

  • How do I register? What do I do if I am having trouble logging in?

  • Why do I have to provide my date of birth and postcode to create an account?

  • Why do I have to provide a phone number?

  • Where do you store my data?

  • Do you share my personal information with my organisation? What do you report back to my organisation?

  • Why am I asked to fill out pre-session questionnaires?

  • Where can I access my questionnaire responses?

  • How do I edit/update my personal information?

  • How do I delete my account

Appointment FAQs

  • How do I book an appointment?

  • Will I receive a reminder of my appointment?

  • How do I reschedule/cancel my booked appointment?

Service FAQs

  • What is Before Blue – Worker Mental Health Coaching?

  • How do I seek urgent assistance?

  • What is Low Intensity Cognitive Behavioural Therapy (LiCBT)?

  • How do I access the booking platform?

  • Has Before Blue been trialled?

  • How is my progress measured?

  • What does ‘recovery’ mean?

  • Do I need to complete all 8 sessions?

  • What can I expect from Before Blue – Worker Mental Health Coaching?

  • What’s different about Low-intensity Cognitive Behavioural Therapy (CBT) vs counselling programs?

  • How are Coaches trained?

  • Can I bring someone with me to sit in on the assessment/session? Can Before Blue coaches do home visits?

  • Why would I see a coach when I could see a psychologist?

  • Do Before Blue coaches complete cultural competency training?

  • Is Before Blue suitable for First Nations peoples?

  • How will my safety and fit for the program be monitored?

  • Will employers or partners find out who uses it?

  • How do I refer someone to Before Blue – Worker Mental Health Coaching?

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