beyondblue Connect FAQs

What does a session involve?

How long is each session and how much does it cost?

Each session with a beyondblue Connect mentor is 30–45 minutes long. This is a free service.

Do I need a referral to access the service?

No, you can refer yourself. However, a GP or health professional can also refer you.

How long do I have to wait for an appointment after contacting a beyonblue Connect mentor?

beyondblue Connect mentor will contact you to book an appointment as soon as possible. Appointments are usually booked within a week.

Is the service confidential?

The service is completely confidential.

Can the beyondblue Connect mentors do home visits?

Appointments can be over the phone or in person at a beyondblue Connect site. Mentors are not able to do home visits.

Can I bring someone to sit in on the session?

beyondblue​ Connect does not provide relationship counselling, but if you would feel more comfortable having your partner, a family member or friend sit with you, they are welcome to join the appointment. 

Who is eligible for the service?

I am under 18. Can I access the service?

Yes. If you are aged 16+ and live in the Greater Dandenong area in Victoria, you can access the service. 

For support and advice outside the Greater Dandenong area, young people can contact the beyondblue Support Service on 1300 22 4636.

Who is not eligible for the service?

People under the age of 16, and people who do not live in Victoria’s Greater Dandenong community.

What training do the mentors have and what is the service based on?

What type of training do the beyondblue Connect mentors receive? 

beyondblue Connect mentors have had a range of training and experience in health, community and peer support services. They receive ongoing training and supervision to continue to enhance their skills.

What is the program based on? 

Mentors draw on their own personal experience to offer caring, evidence-based interventions that aim to improve your sense of wellbeing, decrease emotional distress and improve connections to your community.

People who access the service will be encouraged to enhance their skills in a range of areas including stress management and relaxation, goal setting, decision making and problem solving, self-care, keeping physically healthy, building supportive relationships, and navigating health and community services.

What do I do if I need urgent assistance?

​beyondblue​ Connect is not a crisis service. If you need emergency assistance, or feel at immediate risk of harm to yourself or others, please contact emergency services on 000.

The beyondblue Support Service is available 24/7 on 1300 22 4636 or call Suicide Call Back Service 1300 659 467 or Lifeline 13 11 14.

Crisis support

If you are in an emergency, or at immediate risk of harm to yourself or others, please contact emergency services on 000. Other services include:

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