Gidday there Quietmostofthetime
Your post was great and took us through the process pretty impressively. Thanks for reaching out on the forum. No you absolutely did not screw it up, rather dodged a bullet from the dodgy brothers I would say!
Wow the comments and advice from Pumpkinella and Sbella2 are spot on and worth a mint!
I have worked as Business Development Manager for a successful company that had a great product but a rotten attitude to its sales staff and their Call Center team. Both areas reported to me. Initially, at meetings it took quite a while for them to learn how to trust me and my motives. This is because it is commonplace for sales and Call Center people to be treated with little respect or compassion. Finally when they came around, and great results started to flow, the Company Board broke a promise to me and made a rotten decision on their commission remuneration structure which lowered their income.
I ended up leaving and I found out recently the company has closed.
I agree that call centre work is extremely stressful and all based on hourly statistics. You are little more than a cog in the machine and it seems that 'thanks' is a really neglected form of compensation.
Can I make a suggestion? It seems from your 'nom de plume' that you are a quieter sort of person. I wonder if you would be better suited to a position where you are helping solve customers or prospect's problems, instead of hard core selling to them. Many large companies have true customer service departments and what they offer is basically solutions when a call comes in with a problem. This calls for empathy and understanding - would you say you had these personal qualities?
Also, it might help if you listed the qualities you have, your dream job and reasons for that. Don't aim too high as that leads to disappointment.
I have have taken on many mentoring positions over the years with groups of employees, running my own companies. I am very happy to help you if you felt comfortable writing out the above and making some suggestions for you based on that.
Either way, this forum and myself are here to help.
All the very best with your next application!
Bye for now, The Bro