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Forums / Re-designing and upgrading the Online Forums / How can we improve the forums? Your suggestions and comments please

Topic: How can we improve the forums? Your suggestions and comments please

  1. Matchy69
    Valued Contributor
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    7368 posts
    13 July 2021 in reply to Guest_1643
    Hi sleepy I have had this happen to me but usually get an email but now the emails do t give you reason why when they use to give you the line they worried about.
  2. Matchy69
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    7368 posts
    13 July 2021
    And not even telling me what post it is they are worried about and when I have made several it is hard to know which one it was.
  3. Guest9337
    Guest9337 avatar
    1001 posts
    13 July 2021

    BB forum posters are likely to benefit from these 2 improvements.

    1. A "preview" button available during the writing of the post, so that one can preview ones post before publication.

    2. Ability to edit one's own posts after publication.

    Both of those i.t. abilities would likely reduce moderation teams work load and create more opportunity towards forummers being able to self-moderate communication.

    1 person found this helpful
  4. Sophie_M
    Community Moderator
    • Works for beyondblue moderating these forums
    Sophie_M avatar
    6816 posts
    13 July 2021 in reply to Guest9337

    Hi all, thanks for all your suggestions. I’ve compiled a list and have sent them to be reviewed by a manager. 

    Thanks Learntofly! All really useful suggestions that would create simplicity and ease of use. By the way, you can see descriptions of all our badges here if you haven't seen them already:

    https://www.beyondblue.org.au/get-support/online-forums/welcome-and-orientation/badges-

    Thanks for all your suggestions David, these are really great and would certainly reduce moderation time. Some of them I'm not quite sure why we don't have them already! We’re sorry to hear the “no-reply” emails feel rude, this is definitely not our intention. Perhaps there is a way we can rewrite these emails to sound more friendly. 

    We can see there is a bit of discussion around whether medication names should be allowed. Dr Kim offers a good explanation on why we don't allow specific medications to be named here: https://www.beyondblue.org.au/get-support/online-forums/treatments-health-professionals-and-therapies/why-we-don-39-t-allow-discussion-of-specific-medications-on-the-forums

    Hi Sleepy21 and Matchy69, if a post has been rejected or edited there should always be a reason given. We'd encourage you to contact us via email modsupport@beyondblue.org.au if a similar issue arises in future. 

    Thanks again all!

    2 people found this helpful
  5. Katyonthehamsterwheel
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    Katyonthehamsterwheel avatar
    1676 posts
    13 July 2021 in reply to Guest_1643

    I’m curious on that one too, Sleepy. I’ve tried to post before, got an email to say it’s being moderated, and then it never gets posted. I’m not a fan of that.

    As for meds discussion, I’m in the “nope” camp. Too problematic IMO.

    I’m “for” anonymous likes. Could be someone who reads along and never posts, and gives them a way to contribute :)

    Great discussion here!

    3 people found this helpful
  6. Guest_1643
    blueVoices member
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    4854 posts
    13 July 2021 in reply to Sophie_M
    thanks - thats really helpful to know! i sometimes get a reason and sometimes don't so when i dont... i'm confused! i know there are glitches and all but it's hard on our end as we don't know what we did wrong. It can make one feel like you keep stuffing it up without knowing.
    I'm okay if ppl were to talk about medications with or without names as long as the rules are consistent. if someone says the name of a med inadvertedly that doesn't make sense to me eg spelling it out minus a few letters.
    Good work to all and thanks for answering the questions
    1 person found this helpful
  7. tranzcrybe
    Valued Contributor
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    tranzcrybe avatar
    711 posts
    13 July 2021 in reply to Sophie_M
    'Likes' are dubious on a mental health forum - particularly where the sense of inclusion often plays a pivotal role in feeling welcome. Showing support or siding with a particular view can quickly demean those who do not hold similar beliefs. "I agree with so-and-so" can be akin to saying "I don't agree with someone else" - even if unintentional, it still carries the implication.
    But this can extend deeper with the identification of personality, for certain mannerisms build a profile of the contributor, despite anonymity which only ensures privacy of personal details. Some gravitate toward the perception of an individual, while others steer away in much the same way as those who can feel ostracised in social gatherings. Again, not helpful in a sensitive and vulnerable environment such as this (and this is where sharing meds info can be unwittingly influential). I realise the difficulty that presently encourages 'personal' connections, but this can backfire also when responses (or no responses) are taken to heart causing personal distress.
    The inclusion of avatars, pseudonyms, awards, and number of posts, reinforce this notion of status within the forum which seems somewhat counterintuitive to purpose. Even the simple Guest XXXX gives an identity. Yes, contributors deserve recognition, but what relevance has it when responding to a post? Is who they are more important than what they say? Can an 'identity' inadvertently influence or hamper what is said, or even how it is being received?
    Cynically, I would suggest that an alterior motive lies in increasing membership by fostering the incentives principle, although I believe there is more integrity in the stalwart community contributors than given credit.
    A new thread certainly needs an identifier (pseudonym and an avatar, if desired) to help responders relate and convey on a more personal level the support that is being sought. However, any responses should be assigned random identification (true anonymity!) while still being referenced authentically to their 'My Threads' links - any awards and posting levels can there be thus noted if such inclination resides. Comments unrelated to the thread poster (eg, responding to a response) should be edited out to maintain focus and avoid 'teaming up' either for or against.
    Is BB up for such a challenge?
    2 people found this helpful
  8. Guest_1643
    blueVoices member
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    4854 posts
    13 July 2021 in reply to Sophie_M

    hi Sophie, that link didn't work for me re Dr Kim bt I did find the page through a google search, where Dr Kim explains re its okay to talk about medication groups, but not medications

    in this case, since the reasoning is about everyone having individual bodies, situations etc and maybe being put off - then it doesn't make sense to allow ppl to identify the medications in any way. Ie - saying it starts with this letter, or describing it like a benzo starting with X, or an antipsychotic starting with x ending with z etc, it will still be 100 percent clear what the person means, and someone who is on that med will recognise it immediately.

  9. Guest_1643
    blueVoices member
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    4854 posts
    13 July 2021

    dr kim's post is interesting, but in my opinion (it's from jan 2018) definitely needs to be expanded upon. Things have changed in the last 4 years in the MH factor. Some medications that were seen as safe back then have had serious changes. There are meds that are quite risky so that when a dr prescribes it, the govt needs to be informed, so thy can be monitored etc.

    Dr Kim seems to be talking about stigma against meds, someone might read that a med ABC is making someone sleepy, and then be put off taking that med.
    I'd like to suggest the other side, some ppl may here a lot of ppl here take a certain medication, and feel like its very safe. Everyone else takes it, i'll be fine...

    I felt like that in the hospital, hearing medication names being thrown around very casually, every second person on x or y, i ended up asking my doctor for X or Y.

    It was apprantly quite a dangerous medication which has a high possibility for causing reactions very dangerous to me specifically. My dr is trianed in this and knows me well, but sometmes in hospital situtions, that's not the case, there's rush, and you may end up taking somethign risky.

    I may be in the minority, but i'm also thinking we need to not have a bias against encouraging anti depressants or anti pscyhotics left right and centre, these are serious medications and we have a vulnerable community.

  10. Guest_1643
    blueVoices member
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    4854 posts
    13 July 2021 in reply to Guest_1643

    sorry not be biased in encouraging meds too strongly.

    I think the risk isn't just putting ppl off meds, but also putting ppl on them. I feel like i'm in the minority here in that regard, but that's my opinion - taking an AD is a serous decision and just because it works for one person doesnt mean it is in any way safe for another person. I personally have been very negatively affected by certain meds which i heard other ppl talk about so i thought they were "no big deal." I didn't do my research. A few years later and they are now known to be a pretty serious medication and are not prescribed as widely. it's okay to be wary, cautious, researched, and informd about all medications u put in ur body.

  11. Guest9337
    Guest9337 avatar
    1001 posts
    13 July 2021 in reply to tranzcrybe

    G’day tranzcrybe,
    I read your reply to Sophie_M and am respectfully hoping to continue feeling included by responding to your awesome post. I may have responded in private to tranzcrybe if that were an option.

    I believe all respectful communication is worthwhile.

    Is not liking a post worthwhile? Is liking a post worthwhile? They’re both communicative also, both aren’t swearing or abusive so that implies worthwhile communication, or at least in the realm of respectful communication dependent upon their context.

    If one liked an abusive post that might be considered abusive, but abusive posts won’t pass bb moderation, nor should they. So we can consider that option dismissed.

    If one choose to “not like” a post, is that an expression of disagreement? I don’t think so, absence of a response doesn’t imply disagreement thus a person who sees no likes to their post as evidence of the communities disagreement may be over reacting if they become excessively traumatised. No comment implies nothing is the legality.

    It wasn’t the straw on the camels back that broke the back, instead all the weights before the final straw.

    We could address the issue of identification by providing more options. Eg, ability to change ones avatar name, ability to post anonymously despite having an avatar name, ability to become part of a group name, i.e. where every member of the group posts as ANON. Modsupport is the title of group name used by bb modsupport in emails, the group name protects each member with anonymity.

    Another option is to have a sub-forum, where all posts are anonymous, yet still moderated.

    Another anonymous option might be the like button extended to the thanks/laugh/like options… what if all the button options for responding to a post were anonymous?

    Status is certainly an interesting notion on forums. I note several status symbols on bb, thus bb openly supports status as in accord with bb rules/policy.

    Identity can certainly influence reception. Racism is one anti-social example. A hierarchy of competence is a prosocial example of how identifying one’s position in said hierarchy will influence reception.

  12. pl515p1
    pl515p1 avatar
    107 posts
    15 July 2021

    I think the character limit would be better if raised also, a few times now I have had posts that are rejected as they are deemed too long, and I cannot seem to split them into multiple posts either, these also seem to not go through.

    I tend to write from my mind to the page with free flowing thought, so to redo, redraft, or edit the post after rejection, is something I don't do, as the emotion, the thought, and the reality of the words of that time I posted have come and gone.

    It makes it difficult to respond to someone, when you pour so much into a post only for it not to be accepted, then not having the energy, or the words to tell the person you were trying to respond to that you did actually write something meaningful, but it just went into the past.

    I think it probably makes some people think they are being ignored or something.

    Perhaps there could be an indicator that someone is typing in a thread, so others can see someone is attempting to respond. Either a *User1 is typing something, or *User 1 is responding to User2 etc

    That way people could see that at least an attempt was made to respond.

    Or even some sort of indicator that the thread is active right now or the like.

    2 people found this helpful
  13. Guest9337
    Guest9337 avatar
    1001 posts
    15 July 2021

    "No-reply" messages would be improved if they included a quotation of the post in question.

    Currently I receive the "no reply" and have no idea which post it refers to so am unable to re-examine it.

    2 people found this helpful
  14. quirkywords
    Community Champion
    • Outstanding members who have volunteered their time to support others here on the forums
    • Life membership is awarded by beyondblue for providing outstanding peer support to the online community over a period of 3+ years.
    • A member of beyondblue's blueVoices community
    quirkywords avatar
    14679 posts
    15 July 2021 in reply to Guest9337

    I am confused as I thought as we all use a madeup name then we are all anonymous.

    I understand the need being anonymous which is why we are not supposed to say where we live or any identifying factors.

    As I feel the forums are already anonymous, I am not sure why we need another anoymous forum within the larger one.

    I am sorry if I am slow and have misunderstood.

    I find these discussions very informative and am glad we all have this thread to express our views.

    thanks everyone for expressing your opinions here .

  15. Guest9337
    Guest9337 avatar
    1001 posts
    15 July 2021 in reply to quirkywords

    Hey quirkywords.

    The anonymity of all forums is false. One's internet service provider can read every word written, every webpage visited etc - they have to to be able to provide the internet service.

    Secondly, any website we visit will receive our IP address, for every website needs that IP address to be able to know where our data comes from, and to know where to send data to.

    So in reality I could purchase a software program that can show me the IP address of any poster, and from there work out their physical location - to some degree of accuracy, like street level, sometimes building level.

    I presume you have not read the MASSIVE documentation bb provides behind the tiny little checkbox we tick upon registering... all my above points are in it, buried deep, hidden away from members.

    2 people found this helpful
  16. Guest_1643
    blueVoices member
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    Guest_1643 avatar
    4854 posts
    15 July 2021 in reply to Guest9337
    hi davidn goliath, sorry if i'm not correct, but is it really that easy to identify someone by their IP address? i thought only govt bodies or police could do that to solve crimes.
  17. blondguy
    Life Member
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    blondguy avatar
    11398 posts
    16 July 2021 in reply to Guest9337

    Hey David

    I havent read the T&C's especially when I started in 2016 as I was in a bad place with my depression

    Thankyou for letting me know as I am a member like yourself....Are there really business names mentioned in the T&C's??...I didnt know that David...Thankyou for your input

    Paul

    3 people found this helpful
  18. Guest9337
    Guest9337 avatar
    1001 posts
    16 July 2021 in reply to blondguy

    G'day blondguy. Yes. Kind regards, dng.

    1 person found this helpful
  19. Guest9337
    Guest9337 avatar
    1001 posts
    16 July 2021 in reply to blondguy

    Evening blondguy,

    I suggest you have a read of my anti-movement thread in depression section.

    On page 2 I began just by coming to an estimation of the size of the documents behind the checkbox.

    Kind Regards, David'n'goliath.

  20. blondguy
    Life Member
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    blondguy avatar
    11398 posts
    16 July 2021 in reply to Guest9337

    Thankyou for the heads up and will do David

    Please call me Paul if you want

    My best

    1 person found this helpful
  21. geoff
    Life Member
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    geoff avatar
    16441 posts
    16 July 2021 in reply to Guest9337

    Hello David, I quite agree, it leaves you wondering, especially when you reply to several threads.

    Hi Paul, great to see you back on the forums, hope you are well.

    My best.

    Geoff.

  22. Guest9337
    Guest9337 avatar
    1001 posts
    16 July 2021 in reply to geoff

    Good morning Geoff, thanks, I am feeling quite a bit of wonder lately.

    You got much planned for Friday?

    1 person found this helpful
  23. Guest9337
    Guest9337 avatar
    1001 posts
    16 July 2021 in reply to blondguy

    Thanks Paul. Good friends are Angels who listen and show they care.

    Indeed.

    Can software show caring?

    1 person found this helpful
  24. geoff
    Life Member
    • Life membership is awarded by beyondblue for providing outstanding peer support to the online community over a period of 3+ years.
    • A member of beyondblue's blueVoices community
    geoff avatar
    16441 posts
    16 July 2021 in reply to Guest9337

    Hello David, thanks for asking, I have some family business that needs help with, but looking positive, I hope.

    Many thanks.

    Geoff.

  25. Blue's Clues
    Blue's Clues avatar
    2299 posts
    16 July 2021 in reply to geoff

    Hi all,

    I agree with those of you having problems with the "no reply" e-mails. Aside from coming off as rude, they don't give any context like what post and what about that post they are holding it up for. I've had that e-mail and only figure out which post it means by its overall unexplained disappearance. They used to come with explanations and quote problematic bits of posts or what has been edited. Perhaps the software has degraded or isn't being adequately monitored?

    I'd like to suggest a new section for neuro-divergent people (i.e. with disorders like ASD and ADHD). I haven't found anywhere really suitable to put stuff related to that and find I'm sorely lacking in support in trying to get my head around my recently discovered ADHD; I think my threads aren't getting any exposure to people who might be in the same boat and would otherwise respond, for that reason. I know I wouldn't think to look specifically for anything ADHD related in any of the available section headings and I don't think there's any real sense of direction or support on the forum in general for people dealing with what I am.

    Blue.

    4 people found this helpful
  26. LJpd81
    LJpd81 avatar
    254 posts
    16 July 2021

    I would love a notification that someone has responded to my thread and a notification if someone responds to a thread I am following and have responded too.

    Otherwise have to keep pressing refresh all the time and check.

    3 people found this helpful
  27. LJpd81
    LJpd81 avatar
    254 posts
    16 July 2021
    A search button would be great in the forum, rather than asking a question, that's possibly already been asked.
  28. quirkywords
    Community Champion
    • Outstanding members who have volunteered their time to support others here on the forums
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    quirkywords avatar
    14679 posts
    16 July 2021 in reply to LJpd81
    There is a search box on top right hand if page.
  29. LJpd81
    LJpd81 avatar
    254 posts
    16 July 2021 in reply to quirkywords
    I'm so sorry. I can't see it?
  30. LJpd81
    LJpd81 avatar
    254 posts
    16 July 2021 in reply to quirkywords
    Thank you. I can't see anything that will let me search on the forum.

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