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Forums / Welcome and orientation / Unable to login - Samsung

Topic: Unable to login - Samsung

3 posts, 0 answered
  1. Girl_Anachronism
    blueVoices member
    • A member of beyondblue's blueVoices community
    Girl_Anachronism avatar
    899 posts
    16 September 2014
    Hi all, 

     

    Obviously I managed to login, but I wanted to report it in case it is a problem with the site, or one that someone else is having.

    I am unsure if there was an update but I never used to see the video at the top of the screen. Upon trying to login today, the video reappeared and when trying to login, I would get to 90% loading , start to see the depression forum home screen then once entirely loaded, it would reset to being not logged in with the video at the top, the depression forum below, but NOT logged in.  I tried to go to another forum or thread to the same result. 

    This is using  my Samsung tablet,with the default android browser. I tried to login using Chrome and had no problems.

    I will use chrome from now on, but just a heads up there might be an issue. If you are having the same problem with similar hardware, try switching browsers. 

    Keep up the good work.

    GA

  2. geoff
    Life Member
    • Life membership is awarded by beyondblue for providing outstanding peer support to the online community over a period of 3+ years.
    • A member of beyondblue's blueVoices community
    geoff avatar
    15310 posts
    17 September 2014 in reply to Girl_Anachronism

    dear GA, the site was down yesterday and I use firefox, and sometimes I run my anti virus software.

    I know it can be a pain, but try again. L Geoff. x

  3. Chris B
    Community Manager
    • Works for beyondblue managing these forums. Not a mental health professional, but here to help. Email: christopher.banks@beyondblue.org.au
    • A member of beyondblue's blueVoices community
    Chris B avatar
    1757 posts
    17 September 2014 in reply to Girl_Anachronism

    Hi GA, I ran this past our tech people and they suggested it may be a caching issue with your Android browser. Clearing the cache may resolve this for you.

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