The Your Experience of Service (YES) survey is Australia’s national measure of consumer experience in mental health services.
All NSW Mental health services will be rolling out the eYES survey over the next 3-4 months. Each Local Health District has a YES Coordinator who can provide more information. Posters and flyers at all hospital and community mental health services will provide more details.
To complete eYES your service will provide you with a code which identifies the service that you have been using. This is to make sure that your feedback is directed to the correct service. Simply enter the code number into the eYES tool. If you have a smartphone with a camera you can also just scan the “QR” code which will be available on postcards and posters at your service.
To find out more about the eYES survey visit the NSW Department of Health website.