Private health insurance reforms

1 July 2019

The Private Health Insurance Ombudsman’s role will be expanded in 2019, strengthening its ability to protect consumers

  • The Private Health Insurance Ombudsman will be able to conduct inspections and audits of private health insurers to address consumer complaints.
  • Investigators will focus on verifying customer activity records and addressing complaints by consumers regarding private health insurer and private hospital contractual arrangements, including prostheses.
  • Under this measure additional staff will be employed by the Private Health Insurance Ombudsman in investigatory roles.



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