What is a Complaint?
A complaint is a statement, or an implication that something is unsatisfactory or unacceptable. You can send us a complaint if you are unhappy with the service or support you have received for any reason.
Complaint management is important so that we as an organisation can address the specific needs of service users and their supporters, using deidentified information to improve services for everyone.
Complaints are not the same as feedback.
When to make a complaint
- If you think you have been treated unfairly
- You are not happy with the service we have provided
- Something or someone makes you unhappy
How to make a complaint
- Speaking to an employee
- Phoning (03) 9810 6100
- Online form (below)
- In writing at GPO Box 1883 Melbourne, VIC 3001
