Complaints

Beyond Blue acknowledges and respects the rights of all people to express their opinion about our work – whether complimentary or critical. We encourage feedback and will respond to complaints in a timely manner.

Beyond Blue will endeavour to resolve all complaints through its internal processes including:

a review of the issue of concern
discussions with all relevant Beyond Blue staff
discussion with all relevant senior staff at external agencies if the incident involves a contracted agency
a review of internal documentation, policies and procedures, and Beyond Blue’s legal, regulatory and funding obligations.

Once we've completed this internal review we will respond to you in writing, detailing the steps of the review process and the outcome.

Accepting and responding to criticisms and complaints in a timely, honest and respectful manner is central to our focus.

Please provide your feedback using the form below.

Name*

Email address*

Phone number

Phone number must be 10 characters including area code

What does your concern relate to?*

Please provide us with a few more details. What happened? Where did it happen? Who did you speak with?*

Would you like us to contact you to discuss your complaint?*

Yes
No

* Mandatory field.

Complaints

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