Beyond Blue acknowledges and respects the rights of all people to express their opinion about our work – whether complimentary or critical. We encourage feedback and will respond to complaints in a timely manner.
Beyond Blue will endeavour to resolve all complaints through its internal processes including:
- a review of the issue of concern
- discussions with all relevant Beyond Blue staff
- discussion with all relevant senior staff at external agencies if the incident involves a contracted agency
- a review of internal documentation, policies and procedures, and Beyond Blue’s legal, regulatory and funding obligations.
Once we've completed this internal review we will respond to you in writing, detailing the steps of the review process and the outcome.
Accepting and responding to criticisms and complaints in a timely, honest and respectful manner is central to our focus.
Please provide your feedback using the form below.