A complaint is a statement, or an implication that something is unsatisfactory or unacceptable. You can send us a complaint if you are unhappy with the service or support you have received for any reason.
Complaint management is important so that we as an organisation can address the specific needs of service users and their supporters, using deidentified information to improve services for everyone.
Complaints are not the same as feedback.
Feedback is a suggestion or a compliment. You can provide feedback if you’d like to provide our service with information related to:
We take your complaints very seriously. All complaints are treated the same and follow the same process in line with our complaints procedure. They will be investigated and escalated as necessary to internal departments.
If you have provided details to be contacted, you can expect an acknowledgement of receipt between 24 and 72 hours. Following this, the complaint is investigated and you will be notified of an outcome on completion of the investigation if you have requested to be contacted.
If you are unhappy with how Beyond Blue has handled your complaint or the outcome, you can contact an external agency here
Your privacy is important to us. All information shared by you remains confidential. Your details are not shared with anyone else and are only used in relation to the complaint. All personal information is de-identified if the information is used to improve our services. You can find out more about our privacy policy here
As an organisation that supports people from across Australia, Beyond Blue acknowledges the Traditional Owners and Custodians of Country and their continuing connection to land, waters and community. We pay respect to Elders past and present.
First Nations Peoples are advised that this website may include reference to and images of deceased persons.
Beyond Blue is committed to safe inclusive spaces, policies and services for people of LGBTIQ+ communities and their families.
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