I've noticed it seems quite common for people seeking counselling or therapy to have to meet a few different people before they find one who they can, firstly, have a s sense they can have a rapport with, & so feel comfortable communicating with, & then have confidence in enough to trust. I suppose it boils down to having a feeling they can help, & you can talk to about anything at all.
You can go back to your GP & explain what your experience with that counsellor is & ask if you can see someone else.
I understand how difficult all the changes are for elderly people & as not having a smart phone is becoming more & more unusual, more people seem to expect everyone to be comfortable with the latest technology, & so the check-in is more complicated. When you are out with them, can you add their check-in details to your own? The Qld Check-in app allows users enter the details of other people, to a list of 'frequent guests' so they be can checked in , using the one phone.from one phone.
My helper does this for me because I can't see to aim my phone at the QR Code. I'd personally prefer to do my own Check-in for myself, but it just is so much more convenient for her to add me to her own Check-in.
She keeps notes in a diary, of where she is going with her clients, what doing & when as well. I think this is a great idea, too. If ever there are questions concerning a place I have been with her, then she can also check her diary.
My concern is having information about changes to restrictions becoming available to me, & for how long, especially about mask wearing, or enclosed environments & social distancing, because I can't wear a mask, & I feel uncomfortable in crowded places, unsure about being able to maintain the social distances guidelines, because of my vision impairment.
I'm super cautious about it, not liking the idea of getting so sick I end up in hospital, or if I was to become infected & infect other people. I agree that's a valid concern for you, with regards to your elder relatives.
That's why Check-in is important. If there is a place & certain times when someone infected has been discovered to have been, the check-in details are gathered, whether from the QR Code data or from written sources, they can be notified. This doesn't mean we can all totally relax. Some people don't check-in & that slows down the tracking & tracing process.
More folks 2X Vaccinated the better for all.
This virus can't continue to dominate our lives.