Beyond Blue Webchat

Webchat is our free 24/7 online service for brief counselling. Most chats last around 20 minutes.

It's your private, safe space to get mental health advice. Our counsellors will listen to you and support you. They can also help find the right mental health services if you need support.

How does webchat work?

  1. 1

    You’ll be asked for your preferred name and phone number. You don’t have to tell us your real name if you don’t want to.

  2. 2

    Before connecting you with a counsellor, we'll ask a few automated questions. Your responses will help the counsellor provide the right support sooner.

  3. 3

    After these questions, you'll enter a queue. Then a counsellor will come online to chat with you as soon as one is available.

Webchat availability

  • Webchat is a free service.
  • Webchat is available 24/7.
  • Webchat is available for everyone in Australia.

Wait times

There may be a wait before a counsellor is available, as many people seek support.

Our busiest times are Sunday and Monday night, where the wait time for a counsellor can exceed 15 minutes.

If you're at risk of harming yourself right now, call Triple Zero (000) for an ambulance.

If you are feeling suicidal, call or chat online to Lifeline or Suicide Call Back Service.

Ready to chat?

To get started, press the 'Chat with a Counsellor' button displayed in the bottom right corner.

Looking for other support options?


Call a counsellor

Our telephone counselling service is available 24/7 for brief counselling. Most calls last around 20 minutes. 

Accessibility and language support are available for telephone counselling.

Call 1300 22 4636


Connect with others online

Anonymously read, share and learn from people who understand what you're going through. Share your lived experience with our welcoming peer support community at the Beyond Blue Forums. 

Visit our Forums