What is webchat?
Beyond Blue Webchat is your private, safe space to get one-on-one mental health help from our qualified counsellors. Most chats last for around 20 minutes. It's only available for people in Australia.
We can also help you find the right mental health services for you if you need extra support.
How does webchat work?
Click on the Support Service chat window on this page.
You’ll be asked for your first name, phone number and age. You don’t have to tell us your real name if you don’t want to. Then you’ll be connected with a counsellor to chat.
There may be a wait before a counsellor is available.
Due to demand, Beyond Blue is experiencing extended wait times for our Webchat support service.
Our busiest times are Sunday and Monday night, where the wait time for a counsellor can exceed 15 minutes.
If you are happy to wait, please hold on and we will get to you as soon as possible.
If that doesn’t suit, we can connect you with a counsellor on 1300 224 636.
The counsellor will listen to you and support you. Sometimes that’s all you’ll need. They can also support you to take the next steps in your mental health journey.
If there is an immediate risk of harm to yourself or others, please
If you or someone you know is thinking about suicide, please call Lifeline on 13 11 14 or the Suicide Call Back Service on 1300 659 467.