NewAccess Victoria

Call 1300 921 535 or enquire using the form below

NewAccess Victoria is for people living in Victoria excluding those living in Gippsland PHN and North East Victoria.

If you live in Gippsland PHN please enquire about NewAccess here (NewAccess is available to people aged 12+ in this region).

If you live in North East Victoria (in the Mansfield, Alpine, Wangaratta, Indigo, Towong or Wodonga Local Government Areas) please enquire about NewAccess here.

What is NewAccess? 

NewAccess is a free and confidential mental health program, developed by Beyond Blue and delivered by Wellways.

It's designed to support people 12 years and over who may be feeling stressed or overwhelmed about the challenges in life. Challenges can range from work or relationship issues to the distress associated with emergencies and disasters such as bushfire, drought or flood.


 You may be eligible for NewAccess if you:

  • live in an area that delivers the NewAccess program
  • you’re the correct age for your region (some regions service 12+, 16+ or 18+).

Unfortunately, you will not able to use the service if you are;

  • currently seeing a psychologist or psychiatrist
  • dealing with severe/complex presentations.

Sometimes it’s not evident until the initial assessment if NewAccess will meet the needs of the person. If NewAccess is not suitable for you based on your circumstances, symptoms or condition, you will be referred to a GP or another service better suited to your needs.

Enquire here

*indicates mandatory field

When you click submit, your enquiry will go to Wellways and you will be contacted in the next few days

Why you'll love NewAccess

  • It's free, so no out of pocket expenses
  • You get practical tools in up to six structured sessions, over six weeks
  • You work with a local coach who will guide you through a tailored, personal program
  • It’s completely confidential
  • No doctor’s referral or mental health treatment plan is required so you don't have to visit a doctor first
  • It’s available by video or phone-call

Please enquire below or call us on 1300 921 535

In the below video, Sam talks about his experience with NewAccess:


You can access more stories from people who have been through the NewAccess program here. You can also read through our frequently asked questions. To see all available regions, visit our Find A Coach page.

NewAccess is NOT a crisis service. It is an early intervention program designed to support people early and prevent potential crises down the track. 

If you require immediate support or advice, please call the Beyond Blue Support Service 24/7 on 1300 224 636. If you are in an emergency, or at immediate risk of harm to yourself or others, please call 000

NewAccess service during the coronavirus pandemic

NewAccess will support people while following safe physical-distancing advice.

Our providers will continue to offer coaching via video or phone call during the coronavirus pandemic. Many providers are now back to face-to-face sessions, so please check with your provider directly to find out what options are available.

Remember, you don’t need a doctor’s referral to access this service, just enquire directly today.

New Access Wellways and Victoria Government logos

The NewAccess Victoria is supported by the Victorian Government.


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