On this page
- Why we collect personal information
- What personal information NewAccess service delivery partners collect
- How we collect your personal information
- How we use your personal information
- How we use de-identified personal information
- Who your personal information is disclosed to
- More information about our privacy practices and policies
- Withdrawal from the NewAccess service
- How to contact us
Why we collect personal information
What personal information NewAccess service delivery partners collect
Personal information collected may include information such as:
- your name
- your date of birth
- sensitive information (such as gender, marital status, country of birth, Aboriginal and/or Torres Strait islander status)
- your contact details (including telephone number, address and/or email address, as well as your emergency contact details)
- information about your health and medical history
- records of interactions with you (such as case notes, feedback you provide during your time in the program)
- audio and video recordings of telephone conversations (telehealth)
- telecommunications data and information on website usage, and
- details of your small business (such as business location/size/age, employee numbers, industry) – only applicable for NewAccess for Small Business Owners program
How we collect your personal information
In most cases, Beyond Blue and NewAccess service delivery partners collect personal information from you when you use the NewAccess service, use the Beyond Blue website, use the NewAccess service delivery partner website, provide feedback or make a complaint.
Beyond Blue and NewAccess service delivery partners may also collect information about you from other sources, including personal information and telecommunications data, even if you don’t identify yourself. Examples of this include referrals from the Beyond Blue Support Service and/or other referral pathways such as GPs or health professionals.
How we use your personal information
Your personal information is used by Beyond Blue and NewAccess service delivery partners to manage the NewAccess service and the care provided to you, to manage complaints and comply with laws, and for other purposes detailed in their privacy policies.
For example, your personal information may be used to:
- identify you and determine the appropriate way for the NewAccess service to interact with you, and otherwise manage the relationship with you
- provide mental health coaching and treatment sessions to you
- manage complaints and legal issues
- interact with regulators and governmental agencies
- meet our legal obligations, including to report risks of harm to you and other people, and
- develop and improve the NewAccess service generally