The Beyond Blue NewAccess for Small Business service connects people with trained mental health coaches who provide treatment sessions for mental health conditions such as anxiety and/or depression.
The service is available Australia wide specifically for small business owners and sole traders and is delivered directly by Beyond Blue. It can be accessed via telephone and/or video chat.
For more information about this program visit the Beyond Blue website: https://www.beyondblue.org.au/get-support/newaccess-mental-health-coaching/small-business-owners
Beyond Blue is committed to ensuring that your personal information is protected in accordance with the Privacy Act 1988 (Cth) and other applicable laws in relation to the handling of that information.
You can obtain the latest versions of our privacy policy, which contain more information about our privacy practices, by clicking the following link: Beyond Blue Privacy Policy
Personal information collected may include information such as:
In most cases, Beyond Blue collects personal information from you when you use the NewAccess for Small Business service, use the Beyond Blue website, provide feedback or make a complaint.
Beyond Blue may also collect information about you from other sources, including personal information and telecommunications data, even if you don’t identify yourself. Examples of this include referrals from the Beyond Blue Support Service and/or other referral pathways such as GPs or health professionals.
Your personal information is used by Beyond Blue to manage the NewAccess for Small Business service and the care provided to you, to manage complaints and comply with laws, and for other purposes detailed in the privacy policy.
For example, your personal information may be used to:
Your de-identified personal information may be used by Beyond Blue for the purposes of analysing and improving the community services. De-identified and aggregated information may also be shared with government funders and/or agencies, research and evaluation partners and/or used in academic articles, printed publications and/or presentations.
De-identified feedback you provide to Beyond Blue may be used to market and promote the NewAccess for Small Business service and Beyond Blue.
This means no data used as explained above directly or indirectly identifies you.
Beyond Blue may need to disclose your personal information to other persons or organisations that can help you, such as healthcare providers or other referral parties. Beyond Blue will ask for your permission before sharing your personal information with those persons or organisations. Please note, this does not apply to individuals who present in crisis and need immediate support.
In addition, personal information may be disclosed to third parties that provide services relating to the purposes for which the information is collected or able to be used, or otherwise where you would reasonably expect disclosure to third parties.
For example, your personal information may be accessible in a secure environment to Beyond Blue by:
Beyond Blue may also disclose your personal information:
The circumstances in which Beyond Blue may disclose your personal information to recipients located overseas are set out in their privacy policy.
Beyond Blue’s privacy policy contains more information about our privacy practices, including:
Beyond Blue Email: privacy@beyondblue.org.au
Beyond Blue Post: Attention: The Privacy Officer, Beyond Blue
Suite 501, 278 Flinders Lane
Melbourne VIC 3000
This NewAccess for Small Business Privacy Collection Statement was last updated July 2026 and may change from time to time. Please consult this statement regularly for any changes.
As an organisation that supports people from across Australia, Beyond Blue acknowledges the Traditional Owners and Custodians of Country and their continuing connection to land, waters and community. We pay respect to Elders past and present.
First Nations Peoples are advised that this website may include reference to and images of deceased persons.
Beyond Blue is committed to safe inclusive spaces, policies and services for people of LGBTIQ+ communities and their families.
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