- How does the program work?
NewAccess is different to other counselling services you might have experienced. It uses Low-intensity Cognitive Behavioural Therapy that allows us to recognise the way we think, act and feel. Instead of a counsellor, you have a Coach to help you work through an individual plan that you develop together.
Initial assessment – up to 60 minutes
- This is when you talk through your challenges and choose one or two issues to focus on. You develop a problem statement which summarises the issues you want to overcome and how you plan to do this.
- During the assessment, if it’s identified your needs are more complex, you will be referred to a more appropriate service.
Up to five sessions with your NewAccess coach – 30 minutes weekly
- Over these sessions you’ll work with your NewAccess coach on a program tailored to your individual challenges and work through your problem statement.
- You will be given homework tasks to complete which are important for your growth as you move through the sessions.
Throughout the six weeks your progress is reviewed at each session. This ensures you receive an appropriate level of care. If at any point you are not responding to treatment you will be directed to a more appropriate service.
- How long is each session?
The first appointment is normally up to 60 minutes with subsequent sessions up to 30 minutes.
- How much does it cost?
Nothing! It’s free.
- What type of training and support do the NewAccess Coaches receive?
NewAccess Coaches are trained in Low-intensity Cognitive Behavioural Therapy. This is a structured, evidence-based treatment that allows people to recognise the way they think, act and feel.
The Coaches undertake 12 months of training, starting with a six-week intensive that then moves to practical learning which involves managing clients and an ongoing curriculum under specialist supervision.
This training was rigorously tested in the Beyond Blue 2013-16 NewAccess pilot and has been utilised across the many NewAccess sites across Australia.
- What is Low-intensity Cognitive Behavioural Therapy?
Low-intensity Cognitive Behavioural Therapy (LiCBT) is a structured, evidence based psychological treatment. Put simply, it allows us to recognise the way we think, act and feel. NewAccess Coaches work alongside a person on an issue, develop an understanding of what is causing distress, and guide the use of tools and strategies you can use in day-to-day life.
- What’s different about LiCBT vs other counselling programs?
NewAccess is different to other counselling services you might have experienced. Low-intensity Cognitive Behavioural Therapy allows us to recognise the way we think, act and feel. Instead of a counsellor, you have a Coach to help you work through an individual plan that you develop together.
Over six focused sessions you will work with your Coach to develop practical strategies that focus on the key issue discussed in your first session.
A unique feature of NewAccess is the monitoring of outcome measures (using clinical tools) at each session. This allows you to see how you’re progressing towards recovery.
- Why would I see a Coach when I could see a psychologist?
NewAccess aims to remove some of the barriers that typically stop people from seeking support. You don’t need a GP referral or Mental Health Plan to access the program and it’s free. Available in person, by phone, Skype or FaceTime, the program is easy to access without long delays.
NewAccess is proven, evidence based and independently evaluated.
The great thing about NewAccess is that it’s designed to complement existing mental health services, not compete. Currently about 70% of people who go through the program recover, but if your Coach can see you’re not benefitting from the program, you will be referred to a higher intensity support such as a psychologist.
- Is this just another online program that I have to do by myself?
Not at all. One of the great things about NewAccess is that you work with your Coach each week, either in person, over the phone, Skype or FaceTime. You have someone by your side for the six sessions.
- Is the service confidential?
Yes, the service is confidential.
- Can I bring someone with me to sit in on the assessment/session?
Yes, however NewAccess does not provide relationship counselling. If you would feel more comfortable having your partner, a family member or friend sit in on your appointment with you, then please let us know when you set up your appointment.