NewAccess for Small Business Owners

NewAccess for Small Business Owners is a free and confidential mental health coaching program, developed by Beyond Blue to give small business owners, including sole traders the support they need. 

The program uses Low-intensity Cognitive Behavioural Therapy (LiCBT) that allows participants to recognise the way they think, act, and feel and break unhelpful thoughts. 

Over six sessions, coaches with a small business background will work with you to overcome difficult issues, providing you with practical skills to manage stress and get you back to feeling like yourself. 

At your first appointment your coach will complete an initial assessment with you, and develop a program tailored to your individual needs. 

NewAccess for Small Business Owners is available nationally by phone or video call. Call 1300 945 301 or enquire below.

Enquire today

Why you’ll love NewAccess for Small Business Owners 

  • A free and confidential mental health coaching program, developed by Beyond Blue.
  • Designed to support small business owners like you, manage life pressures so you can move forward
  • The structured six session program will give you practical tools
  • You'll work with a coach who will guide you through a tailored, personal program
  • No doctor’s referral or mental health treatment plan required - so you don't have to visit a doctor first
  • It’s available via phone, video call from Monday to Friday 8am to 8pm AEST.  The program is closed on public holidays

What you can expect during the program

NewAccess Small Business Infographic 2

Small Business Inofgraphic


NewAccess for Small Business Owners uses Low-intensity Cognitive Based Therapy (LiCBT) to recognise the way we think, act and feel. You will have a Coach to help you tackle unhelpful thoughts and behaviours, using an individual plan that you develop together.

NewAccess Coaches

Coaches of the NewAccess for Small Business Owners program all have a small business background, allowing them to better understand the challenges small business owners may face.   

They are trained in Low-intensity Cognitive Behavioural Therapy by CBT Institute to help develop and guide participants through their tailored program.   

Low-intensity Cognitive Based Therapy is a structured, evidence based psychological treatment. Put simply, it allows us to recognise the way we think, act and feel.   

NewAccess for Small Business Owner coaches work alongside participants on a problem statement. Together they will develop an understanding of what is causing distress and then work on practical tools and strategies that can be used in day-to-day life. 

Coaches undertake twelve months of training, starting with a six-week intensive that moves to practical learning. This involves managing clients and an ongoing program under specialist clinical supervision. 

Frequently asked questions

What is NewAccess for Small Business Owners?

NewAccess for Small Business Owners is a free and confidential mental health program, developed by Beyond Blue to give small business owners the support you need. Whether you’re just feeling stressed, or completely overwhelmed about everyday life issues like work, relationships, health or loneliness, NewAccess is there when you need it.   

Over six sessions your NewAccess Coach will work side by side with you to overcome difficult issues, providing you with practical skills to manage your stress and get you back to feeling like yourself.   

Why have we set up a program specifically for small business owners? 

Running a small business is a unique experience which can involve stress and pressure coming from many directions. If left unaddressed, these demands can sometimes place you at risk of severe or longer-lasting mental health challenges. 

 We understand you may feel obliged to work when unwell, take work home or find it difficult to justify allocating time for yourself, let alone for your mental health. And there are always many barriers that can make seeking help difficult, such as:  

- stigma 
- cost  
- lack of time  
- limited availability of services during business hours and in convenient locations, and prioritisation of business over self.    

Understandably, a lot of small business owners are reporting that COVID-19 has negatively affected their mental health.   

To address this need, Beyond Blue’s NewAccess for Small Business Owners program aims to provide a much needed and practical support option for you. 

How does this program differ from the general NewAccess program? 

  • While NewAccess for Small Business Owners is based on the same evidence-based and proven model as Beyond Blue’s NewAccess program for the general population, all coaches for the  small business owners program have a background in small business, putting them in a good position to understand the small business context, including the unique challenges faced by small business owners. 
    It is available across Australia in all regions via telehealth. 

How is the program funded and supported? 

This program is funded by the Australian Treasury and delivered by Richmond Fellowship Queensland (RFQ).   

The initiative was jointly conceived by Beyond Blue and the Australian Small Business and Family Enterprise Ombudsman (ASBFEO), responding to rising calls for a dedicated mental health support service for small business owners.

How long will NewAccess for small business owners be available? 

The national telehealth program will be available until December 31 2022.

Who is it for?

NewAccess for Small Business Owners is for anyone aged 18 or over who owns a small business, from any industry including sole traders. For the purposes of program eligibility, a small business is defined as ≤ 20 employees.  

 A person is not eligible for the program if they are:  

  • currently seeing a psychologist or psychiatrist  

  • dealing with severe/complex mental health issues. 

An initial assessment conducted by a clinically supervised Coach is used to identify if NewAccess for Small Business Owners is the most appropriate service to support your mental health needs.    

Please note, if your symptoms or condition are found to be too severe or complex for this program, you will be referred to a more appropriate service or back to a GP. 

Why it works 

NewAccess has been operating for several years in Australia, starting with a pilot phase in 2013-2016. Independent research and evaluations have confirmed its efficacy and ability to be scaled as a low intensity early intervention service.  

 Based on the UKs Increasing Access to Psychological Therapies (IAPT) model, the NewAccess model is adaptable for particular settings and populations. Evidence tells us the NewAccess program is effective. The average recovery rate for general population services is 70 per cent. The Comcare workplace pilot, which supported participants to deal with common issues like work-related stress, achieved a recovery rate of 78 per cent. 

Importantly, NewAccess is designed to appeal to people who might not otherwise seek support for their mental health and to provide support early, preventing symptoms from potentially getting worse.   

 The program avoids clinical language, does not require a doctor’s referral and is delivered by relatable coaches – in this case people who have owned their own small business – making it an ideal service for small business owners.  

More information about the NewAccess program 

Enquire today


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