What you can expect during the program

After you have made an enquiry you will be contacted by the service provider in your area.

They will explain the program and ask you questions to better understand your needs and establish whether the program is a good match for you. 

To continue to your first assessment session, you need to be:

  • in the catchment area of your Primary Health Network
  • the right age – some regions service 12+ while others service 16 or 18+.

It is important to note that NewAccess is not suitable for everyone.  This will be determined either when you enquire or during assessment.

Program details

NewAccess is different to other counselling services you might have experienced. It uses Low-intensity Cognitive Based Therapy that allows us to recognise the way we think, act and feel. Instead of a counsellor, you have a Coach to help you work through an individual plan that you develop together.   

Initial assessment – up to 60 minutes

  • This is when you talk through your challenges and choose one or two issues to focus on. You will develop a problem statement with your Coach which summarises the issues you want to overcome and how you plan to do this.
  • During the assessment, if it’s identified your needs are more complex, you will be referred to a more appropriate service.

Up to five sessions with your NewAccess coach – 30 minutes weekly

  • Over these sessions you work with your NewAccess coach on a program tailored to you individual challenges and work through the problem statement.
  • You will be given homework tasks to complete which are important for your growth as you move through the sessions.
  • There will be a follow up session with your Coach to ensure you’re staying on track.
  • Your progress is reviewed at each session. This ensures you receive an appropriate level of care. If at any point you are not responding to treatment you will be directed to a more appropriate service.
As a bloke, I loved the fact that this wasn’t all touchy feely stuff. I reckon it is very clever to fill out survey forms each week, because this turned my mental problems into something tangible that I could understand, measure and work on improving.

– NewAccess Participant

Crisis support

If you are in an emergency, or at immediate risk of harm to yourself or others, please contact emergency services on 000. Other services include:

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