“I’m not sure what to do, but I’m sure we can figure it out together.”
You don’t have to have the answers. What’s important is that you’re willing to stick around and help them figure out how to start feeling better.
“What can I do to help? Just tell me how.”
Ask them to be honest about how you can help them. The support they need will change throughout their recovery so be prepared to be flexible.
Sometimes they may be so overwhelmed that they won’t know how you can help. Taking initiative and doing small things to show you care can also help.
“I know it doesn’t feel like it now but there is hope that things can get better.”
Encourage hope. Remind them that anxiety and depression are treatable. With the right support, most people recover.
“Have you thought about seeing your doctor or calling Beyond Blue? There is support available.”
Highlight the importance of seeking professional support. Friends and family can offer a great deal of support but professionals have a crucial role in treating anxiety and depression and promoting recovery.
For information about how to find professional support, make an appointment and what to expect, visit: Support someone to see a mental health professional.
For free mental health information and brief counselling, contact the Beyond Blue Support Service.
“This conversation is between you and me.”
It’s important they know they can trust you. Respect their privacy where possible by not sharing what they tell you with anyone unless they say you can.
If someone tells you they’re having suicidal thoughts, you may need to call in extra help. Let them know you may need to tell someone else to be able to help them stay safe.
Find information and support for helping someone having suicidal thoughts -->
“I'm sorry if I said the wrong thing. Can we start again?”
You’re both trying to talk through a difficult experience. Don’t worry if you say the wrong thing. Focus on what’s more important in the conversation.
“I’ve noticed you seem to be doing better lately. Is that how it feels for you?”
Sometimes improvements can be hard to notice, particularly if they are small and gradual. Gently pointing out your observations can help someone feel positive about getting better.