Talk or chat online to a counsellor

Our free telephone and online counselling service is open 24/7 for everyone in Australia.

No matter who you are, or how you're feeling, reach out to our free counselling services for support – we'll point you in the right direction so you can get the help you need.


Call a counsellor on the phone

Our qualified mental health line counsellors are ready to listen to you any time of day or night.

Get free, confidential telephone counselling (local call costs apply). Most calls last around 20 minutes.

Chat to a counsellor online

Experienced online counsellors are here 24/7 at our Webchat Support Service.

All webchats are free and you don’t have to tell us your name if you don’t want to.

Translation, hearing and speech services

Call the Translating and Interpreting Service (TIS) on 13 14 50.

Connect to the National Relay Service (internet relay) and ask for 1300 22 4636.

Call TTY (teletypewriter) on 1800 555 677 and ask for 1300 22 4636.

Call Speak and Listen (speech-to-speech relay) on 1800 555 727  and ask for 1300 22 4636.

Reasons to talk to our counsellors

You can talk to the Beyond Blue Support Service whenever you need brief telephone or online counselling. We’re here to listen. You might:

  • be having a really bad day
  • feel overwhelmed and not know where to start
  • have diagnosed anxiety or depression
  • need help to support a partner, family member or friend.

We can also help you find the right mental health services for you if you need extra support.

What happens when you talk or chat to our mental healthline

  1. If you call us, you’ll select an option from a voice menu. Or you can just hold on to the line to talk to a counsellor.
  2. A counsellor will answer your call or chat. They’ll ask for your first name and a few details. You don’t have to tell the counsellor your name if you don’t want to.
  3. The counsellor will listen to you and support you. Sometimes that’s all you’ll need. The counsellor can also support you to take the next steps in your mental health journey.

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Email Support Service

If you don’t need to talk to a counsellor right now, but you have a question about mental health resources, you can email us. We’ll reply to you within 24 hours.

For information about mental health resources and services use our Email Support Service.

For general enquiries such as fundraising and media, contact the Beyond Blue office.

Where can I get ongoing mental health assistance?

If you’re looking for ongoing mental health support, we have other resources to help you.

Get 6 free sessions with a mental health coach

Stressed or overwhelmed about everyday life issues? Our NewAccess mental health coaching program may be right for you if you’re not currently seeing a psychologist or psychiatrist.

Mental health coaches give you the tools to support your mental health. This can include everyday issues like work, study, relationships, health or loneliness.

Learn more at NewAccess – Mental health coaching support.

Find a mental health professional

Figuring out who to see to support your mental health can be hard.

We explain what different mental health professionals do and how to find one near you: Find a mental health professional.

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Journey to recovery - personal stories

Three million Australians are living with anxiety or depression. Hearing their stories of recovery can help you imagine your own journey.

Emily's story

It's taken most of my life to learn I am worthy of living

Emily shares her journey of depression, anxiety and ultimately, hope.

Sandi's experience of post-natal depression

“I thought he’d better off without me” - Sandi’s experience of post-natal depression

After wanting to be a mother all her life, Sandi found the reality of parenting tougher than she expected.

Contact us for other enquiries

For general enquiries such as careers, fundraising and media contact the Beyond Blue head office.

Related information

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Still unsure?

Still unsure what support is right for you? Our counsellors can help point you in the right direction:

Suicide and crisis support

If there is an immediate risk of harm to yourself or others, please call 000

To talk to someone now call: