NewAccess – Coaching you through tough times

If life pressures are causing you stress, you can take action.

NewAccess is a free service that provides support in the form of a coach. A coach is someone who will guide you in setting practical goals that will get you back on track.

The NewAccess program model has been developed by beyondblue. As a successful, proven model, NewAccess is now being separately funded by the Commonwealth Department of Health via Primary Health Networks (PHN’s) as services like NewAccess are being commissioned across Australia. NewAccess is currently located in the areas below and delivered by the organisation in brackets.

Speak to a NewAccess coach in your area today:


Brisbane South (Belong)

Call or email Brisbane South 07 3277 4231
NewAccess in Brisbane South has a specific focus on culturally and linguistically diverse communities.

Western Queensland- South West (Lifeline Darling Downs & South West QLD Ltd.) 

Call or email Western QLD - South West 1300 991 443

Western Queensland- Central West (Royal Flying Doctor Service) 

Call or email Western QLD - Central West 07 4652 5800

Western Queensland- North West (Centacare NQ) 

Call or email Western QLD - North West 1300 672 273

Australian Capital Territory (nextstep Low Intensity)

Call or email Australian Capital Territory 02 6287 8066

New South Wales

North Coast (Bolton Clarke)

Call or email North Coast 1800 010 630

South Western Sydney (Bolton Clarke)

Call or email South Western Sydney 1800 010 630

Central and Eastern Sydney (Bolton Clarke)

Call or email Central and Eastern Sydney 1800 010 630


What is NewAccess? 

NewAccess is a program developed by beyondblue that provides free and confidential support to help you tackle day-to-day pressures.

A NewAccess coach, specially trained and experienced, will support you in setting practical goals that will get you back on track.

How does NewAccess work? 

The program includes six free sessions with a NewAccess coach. At your first appointment, your coach will complete an initial assessment with you and develop a program tailored to your needs. 

Sessions occur over the phone or face-to-face, whichever works best for you.

Is the program right for me? 

On average, 1 in 5 women and 1 in 8 men will experience some level of depression and 1 in 3 women and 1 in 5 men will experience anxiety during their lifetime.1

If any of the following are causing you to feel unhappy, moody, angry or unable to concentrate or sleep this service could be right for you:

  • Work stress or uncertainty
  • Change in living arrangements
  • New parent worries
  • Family problems
  • Health concerns or uncertainty
  • Long-term isolation or loneliness
  • Financial worries

Who are the Access coaches? 

Access coaches are specifically trained to help guide you through your tailored plan. They are also well connected in the community and can point you in the right direction of other supporting groups such as employment, financial, education, housing and more.

Has the program been evaluated?

NewAccess was independently evaluated by Ernst&Young and showed highly positive outcomes.

To read the evaluation report please download the PDF below:

Visit the Background to NewAccess or the Frequently Asked Questions page for more information.

What NewAccess clients have to say

“After my first meeting I felt relieved. With each successive meeting I felt more confident in myself to be able to overcome my attitude towards each problem I faced. I was given tasks and behavioural therapies to try, which are still in progress, but have greatly helped.

''Most of my progress and thanks are attributed to my Access coach, who not only encouraged me to try, but also made my attitudes and problems feel validated.” John

Funded by the Movember Foundation


The NewAccess program was originally funded with donations from the Movember Foundation



1. For a full list of references for the statistics on this page, and any others across the website, please visit the references page and search through the relevant category.     

Crisis support

If you are in an emergency, or at immediate risk of harm to yourself or others, please contact emergency services on 000. Other services include:

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