Ask if they're OK
Simply asking how someone is going is a great way to start the conversation. Explain the differences you’ve noticed and ask them if they’re OK.
Be genuine
Raise the topic in a way that feels comfortable to you. There’s no right or wrong way to say that you’re concerned. Just be genuine.
“Would you like to talk with me about what’s happened? I’m worried about you.”
Explain why you’re concerned
What have you noticed that’s worried you? Maybe their mood has changed, or they’ve been acting differently.
“You haven’t seemed yourself lately - is everything OK?”
“I’ve noticed that you’re not going out much with us at the moment, what’s going on?”
Be prepared to wait
They may not want to talk about their mental health yet. Don’t pressure them. By noticing and saying something, you’ve shown you care and are willing to have the conversation when they’re ready.
“OK, but you know you can talk to me if you ever need to.”
Focus instead on staying in touch and doing things together that might make them feel less alone. Look for opportunities to talk about it again later.
Suggest other people they might prefer to talk to, such as a friend who has experienced anxiety or depression, or a confidential helpline.
Listen to what they tell you
Encourage them to talk about what’s going on. Listen to how they feel, what they’re thinking and what they’re doing differently.
“Just take your time, there’s no rush. I know talking about this can be difficult.”
Be patient
Take time to try to understand their experience. Everyone’s experience is unique. Recognise and validate how they’re feeling.
“I can hear that the last few months have been really terrible for you. Please tell me more about it.”
Don’t give advice
It’s natural to want to solve the problem to make them feel better. However, the most helpful thing you can do is listen. It's important to give them space to talk and feel heard. Try to avoid making assumptions or offering solutions, advice or a diagnosis.
“How are you feeling about that? How’s that affecting you?”
Be comfortable with silence
A silence may make you feel uncomfortable at first but see it as a chance for you both to gather your thoughts. Help them to feel at ease and follow their lead.
“What’s that like for you?”
Don’t judge
Be non-judgmental if they share things that are hard to hear or you don’t understand. Together you can work out how to move forward.
“Can I just check that I have understood you correctly?”
Support them to get the help they need
Confidentiality
Keep what they tell you private, unless they’re at risk of hurting themselves or someone else.
“I know it can be hard to talk about this – thanks for trusting me with it.”
Reassurance
Reassure them they are not alone and there is hope that things can get better.
“You don’t have to deal with this on your own. I’m here for you. Things can get better.”
Patience
Be patient, help them to overcome any setbacks, and point out any improvements you see.
“I want to help but I don’t want to interfere, so tell me when I am getting in the way.”
It can take time for people to be ready to talk to you or a mental health professional. Don’t make your support conditional on them seeing a health professional.
Discuss with the person what the barriers are for them and how you can help.
Respect their decision. Reassure them that they’re not alone and remind them that professional support is available.
Explore options
Help them explore their options for feeling better. Check your understanding of the situation and what you might be able to do to help.
“What can I do to support you?”
“What have you tried already? Have you thought about seeing your doctor or Beyond Blue?”
We have resources to support you:
- Support someone to see a mental health professional - what to say, how to make an appointment and what to expect.
- Get mental health support – talk or chat online to our free brief counselling service or find a mental health professional near you.
call Triple Zero (000) for an ambulance
- call or chat online to Lifeline (13 11 14) or Suicide Call Back Service (1300 659 467) - free, confidential 24/7 counselling services. No problem is too big or small.
Talking to a young person
A young person may find it uncomfortable discussing their thoughts and emotions openly with you. They may even get angry when you ask if they’re OK. Try to stay calm, and realise you may need to try raise the conversation in different ways over time to get a response.
If a young person doesn’t want to talk to you about his or her problems, try not to take it personally.
Give them reassurance and hope
If a young person has anxiety or depression, it will probably affect the way they think about things.
They’re more likely to approach situations negatively, believing nothing much can change or that things are hopeless. Anxiety can also get in the way of finding solutions. They may need:
- encouragement to explore options for help
reassurance that things will be OK
to focus on small steps and achievements.
Don’t tell them to ‘snap out of it’
When young people have anxiety or depression, it doesn’t help to pressure them to ‘snap out of it’. You can’t assume that the problem will go away without help.
You won’t always have the answers, and you may say the wrong thing at times – but simply showing you care and will be there to help them through this is what matters.
Offer emotional and practical support
Ask they how they want to be supported and suggest a few options:
emotional support - being available to listen, offering reassurance
practical support - help with homework or getting to a part time job.
Recovery is possible, but it can be a slow process.
Youth mental health services and support
Seek support from trusted friends or relatives, or talk to a counsellor about ways to cope and support the young person in your life.
Young people who resist seeing a doctor or a health professional may prefer to contact a professional over the phone or online, as this is anonymous and can be less confronting.
- Kids Helpline – 24/7 counselling for kids, teens and young adults aged between 5 and 25.
headspace – mental health support for young people. Offering phone, chat and online community support.
- ReachOut – mental health service for young people and their parents. Offering self-help information, peer-support program and referral tools.
Be You – find professional learning, tools and fact sheets to support your knowledge of mental health.
Support for educators
If you work with young people in early learning services and schools, there are resources available.
- Be You – find professional learning, tools and fact sheets to support your knowledge of mental health.
Talking to someone at work
- respond to mental health challenges
- promote wellbeing.
Look after your own mental health and wellbeing
When you’re supporting someone with anxiety or depression it can become overwhelming so remember to look after yourself too, and seek support when you need it.
Discover how you can improve your wellbeing with the Wellbeing Action Tool.
